Educational Mentor

Zoho; Indore District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive fixed salary

Monthly performance-based incentives

Structured training and growth

Job summary

Zoho in India is seeking an Educational Mentor to guide students through academic and career choices with clarity. The role blends mentoring, counselling, and ethical, value-driven admissions guidance.

You will make outbound and inbound calls to counsel on courses, colleges, and admissions, build rapport with students and parents, and document conversations in the CRM for smooth onboarding and follow-ups.

Qualifications

• Graduate or postgraduate in any stream.
• Strong communication and empathy are essential.
• Comfort with calling-based sales and guiding conversations.

Responsibilities

• Make outbound and inbound calls to counsel students on courses, colleges, and preparation.
• Understand aspirations, challenges, and expectations to provide personalised guidance.
• Help students see academic pathways and career outcomes of each option.
• Document every conversation in the CRM and keep records accurate.

Skills

Communication skills

Empathy

Follow-up skills

Goal-oriented

Strong calling

Education

Graduate or postgraduate in any stream

Tools

CRM software

Job description

Do you love guiding students and becoming someone they trust during an important phase of their life? As an Educational Mentor, you help students understand their academic and career choices with clarity, which most students do not get elsewhere. The role is a mix of mentorship, counselling, and calling-based sales.

What you'll do

• Make outbound and inbound calls to counsel students on courses, colleges, and preparation
• Understand their aspirations, challenges, and expectations to give personalised guidance
• Help students see academic pathways and the career outcomes each one leads to
• Build rapport with students and parents through calm, clear communication
• Maintain strong follow-ups to move students through the admissions funnel
• Convert interested students into admissions using ethical, value-driven persuasion
• Document every conversation in the CRM and keep records accurate
• Collaborate with counselling and operations teams for smooth onboarding

What we're looking for

• Ability to simplify concepts and explain options clearly
• Calm, patient, and empathetic approach
• Goal-oriented, consistent, and disciplined
• Strong calling and follow-up approach is mandatory
• Graduate or postgraduate in any stream
• Freshers are welcome if communication is strong

Growth:

Fast-track path to Senior Mentor or Counselling Lead.

About Expertie

Expertie helps students and parents make confident college and career decisions through honest conversations, practical guidance, and personalised plans. Our counselling is free for students, and every recommendation is backed by official data on rankings, exams, and scholarships. We never guarantee admission, because nobody honest can.

What you get

• Competitive fixed salary plus monthly performance-based incentives
• Structured training, mentorship, and continuous learning support
• Fast growth for consistent performers
• A fun, meaningful workplace where your work shapes students' futures

Expertie is an equal opportunity employer.