Tele Counsellor

Zoho; Indore District; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive fixed salary

Incentives

Training & mentorship

Growth opportunities

Job summary

Expertie seeks a dynamic Tele Counsellor to engage students and parents by phone, clarifying options and guiding toward admissions. You will explain courses and career paths in simple terms, build trust, and maintain diligent follow-ups to advance candidates through the admissions pipeline.

The role rewards a persuasive yet empathetic calling style, with a structured training program and growth opportunities within a supportive team at Expertie.

Qualifications

• Excellent Hindi and English communication.
• Ability to explain academic options clearly.
• Freshers welcome if communication is strong.
• Graduate or postgraduate in any stream.

Responsibilities

• Make outbound and inbound calls to students and parents to explain academic options.
• Understand goals, concerns, and preferences to give accurate guidance.
• Explain courses, colleges, and career paths in clear terms.
• Build rapport through honest, trust-based communication.
• Maintain follow-ups to move students through admissions pipeline.
• Convert interested leads into admissions using ethical persuasion.
• Maintain CRM logs and daily follow-up records.
• Coordinate with operations and counselling teams for onboarding.

Skills

Bilingual

Persuasive communication

Follow-up discipline

Target-driven

Education

Graduation or Postgraduate

Tools

CRM software

Job description

Do you enjoy speaking with students, understanding their needs, and helping them make the right academic decision? Tele Counsellors are the first point of contact at Expertie. You are the voice that helps a student understand their options and take the next step confidently. The role blends counselling, clarity, and sales over calls.

What you'll do

• Make outbound and inbound calls to students and parents to explain academic options
  
• Understand their goals, concerns, and preferences to give accurate guidance
  
• Explain courses, colleges, and career paths in clear, simple terms
  
• Build rapport through honest, trust-based communication
  
• Maintain consistent follow-ups to move students through the admissions pipeline
  
• Convert interested leads into admissions using ethical persuasion
  
• Maintain CRM logs, call notes, and daily follow-up records
  
• Coordinate with operations and counselling teams for smooth onboarding
  

What we're looking for

• Excellent communication in Hindi and English
  
• Ability to simplify information and provide clarity
  
• Persuasive yet empathetic calling style
  
• Consistent, disciplined, and target-driven
  
• Strong calling and follow-up attitude is essential
  
• Graduate or postgraduate in any stream
  
• Freshers are welcome if communication is strong
  

Growth:

Senior Tele Counsellor, Team Lead, or Admissions Specialist.

About Expertie

Expertie helps students and parents make confident college and career decisions through honest conversations, practical guidance, and personalised plans. Our counselling is free for students, and every recommendation is backed by official data on rankings, exams, and scholarships. We never guarantee admission, because nobody honest can.

What you get

• Competitive fixed salary plus monthly performance-based incentives
  
• Structured training, mentorship, and continuous learning support
  
• Fast growth for consistent performers
  
• A fun, meaningful workplace where your work shapes students' futures
  

Expertie is an equal opportunity employer.