Digital Repair Specialist

Jio; Prayagraj; On-site; INR 300,000 - 500,000; Full time

Job summary

Jio is seeking a field operations professional in Prayagraj, India, to manage partner and technician performance, training, and service delivery. The role involves onboarding, certifications, and ensuring availability of resources for upgrades and terminations, along with hands-on field training.

The candidate will track KPIs, take corrective actions, and guide issue resolution with a focus on customer satisfaction.

Qualifications

• Diploma in ECE/Telecommunication/IT/CS required.
• 1.5–4 years of relevant experience.
• Willingness to travel to touchpoints and field locations.

Responsibilities

• Shortlist, onboard, certify, and evaluate partner/technician performance as per SOPs.
• Ensure equipment availability and manage upgrades or terminations.
• Conduct training and upskilling programs for field staff.
• Deliver hands-on field training and OJT sessions to technicians.
• Track KPIs and performance metrics of partners/technicians.
• Take corrective actions based on evaluation outcomes.
• Support issue resolution within defined TAT to ensure customer satisfaction.
• Conduct audits, inventory reconciliation, and inspections of FTTx devices.

Skills

spares operations

CRM Systems

field team management

Education

Diploma in ECE/Telecommunication/IT/CS

Tools

CRM Software

Job description

Requirements

• Education: Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
• Experience : 1.5 - 4 years

Job Description:

1. Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs

2. Ensure availability and manage upgrades or terminations

3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs

4. Deliver hands-on field training through OJTs

5. Track KPIs and performance metrics of partners and technicians

6. Take corrective actions based on evaluation outcomes

7. Guide and support issue resolution within TAT to ensure customer satisfaction

8. Conduct audits, inventory reconciliation and FTTx device inspections

9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades

10. Train and support extended service points

11. Travel to touchpoints as per requirement

12. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates

Skill Set:

• Knowledge of spares operations
• Knowledge of CRM Systems
• Technical knowledge and field team management skills