Technical Support Executive

ATLANTA SYSTEMS PVT LTD; New Delhi; On-site; INR 300,000 - 460,000; Full time

Job summary

ATLANTA SYSTEMS PVT LTD in New Delhi is seeking a technically skilled support specialist to handle IoT device issues, assist customers via calls, and ensure timely resolutions.

The role requires strong MS Excel, electronics knowledge, and familiarity with I2C/UART/RS485; you will collaborate with hardware/software teams and maintain records.

Qualifications

• Proficient in MS Excel and data handling.
• Strong grasp of electronics fundamentals.
• Familiarity with I2C, UART and RS485 protocols.
• Hands-on experience with microcontrollers (AVR/ESP32/STM32) is a plus.
• Excellent communication and proactive problem-solving abilities.
• Experience in hardware troubleshooting and diagnostics.
• Willingness to learn device-level testing, hardware repair, and inventory tracking.

Responsibilities

• Handle SIM activation/renewals and troubleshoot IoT devices.
• Manage customer queries via inbound calls and provide remote technical support.
• Maintain records of customer complaints and resolutions.
• Collaborate with hardware/software teams to resolve issues.
• Conduct device testing and ensure proper documentation.
• Provide timely solutions while ensuring customer satisfaction.
• Assist in inventory management of VTS devices.

Skills

MS Excel

Electronics fundamentals

I2C

UART

RS485

AVR/ESP32/STM32

Communication

Hardware troubleshooting

Inventory mgmt

Job description

Technical Support

Location: Connaught Place, New Delhi, India.

Key Responsibilities

• Handle SIM activation/renewals and troubleshoot IoT devices.
• Manage customer queries via inbound calls and provide remote technical support.
• Maintain records of customer complaints and resolutions.
• Collaborate with hardware/software teams to resolve issues.
• Conduct device testing and ensure proper documentation.
• Provide timely solutions while ensuring customer satisfaction.
• Assist in inventory management of VTS (Vehicle Tracking System) devices.

Required Skill Set

• Advanced knowledge of MS Excel.
• Strong understanding of electronics fundamentals.
• Familiarity with communication protocols (I2C, UART, RS485).
• Hands‑on experience/knowledge on microcontrollers (AVR, ESP32, STM32) is a plus.
• Excellent communication skills with a proactive approach to problem solving.
• Knowledge in hardware device troubleshooting and diagnostics.
• Keen to learn on device‑level testing and hardware repair support.
• Keen to learn on inventory management and tracking of technical hardware, especially VTS.