SERVICE EXECUTIVE

Oxygenonline; Palakkad; On-site; INR 167,400 - 279,000; Full time

Job summary

Oxygenonline in Palakkad, Kerala, seeks a skilled technician to diagnose, troubleshoot, and repair mobile phones and laptops. You will perform chip-level and component-level repairs, replace defective parts such as displays and motherboards, and ensure all work complies with brand quality standards.

You will record repair details in the O2 Care system, handle customer devices carefully to avoid data loss, assist with software updates and data backups, and coordinate with the service team to

Qualifications

• Diagnose, troubleshoot and repair mobile phones and laptops.
• Chip-level and component-level repair where applicable.
• Record job details, parts used and status in the O2 Care system.

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related devices.
• Perform chip-level and component-level repairs where applicable.
• Replace defective parts such as displays, motherboards, batteries and connectors.
• Ensure repairs comply with brand and company quality standards.
• Accurately record job details, parts used, and repair status in the O2 Care system.
• Maintain careful handling of customer devices to avoid damage or data loss.
• Assist in software updates, data backup, and formatting activities.
• Coordinate with the service coordinator for pending jobs, spare parts and escalations.
• Ensure timely delivery of repaired devices within the committed Turnaround Time.
• Maintain cleanliness and organization in the service area and tools.

Skills

Troubleshooting

Phone repair

Record keeping

Education

ITI / Diploma in Electronics

Job description

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related electronic devices.
• Perform chip-level and component-level repairs (where applicable).
• Replace defective parts such as displays, motherboards, batteries, and connectors.
• Ensure all repairs are done in compliance with brand and company quality standards.
• Accurately record job details, parts used, and repair status in the O2 Care system.
• Maintain proper handling of customer devices to avoid damage or data loss.
• Assist in software updates, data backup, and formatting activities.
• Coordinate with the service coordinator for pending jobs, spare parts, and escalations.
• Ensure timely delivery of repaired devices within the committed TAT (Turnaround Time).
• Maintain cleanliness and organization in the service area and tools.

Location: PALAKKAD NEW, State: Kerala, Country: India

Educational Qualification

• Minimum qualification: ITI / Diploma in Electronics / Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.