Desktop Support Engineer / Senior Engineer

Avalon Technologies, Inc.; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Avalon Technologies, Inc. in Chennai seeks an experienced desktop support specialist to troubleshoot hardware and software issues, and to configure LAN/WAN/VPN and Outlook for seamless connectivity.

You will document incidents, collaborate with teammates, and perform root cause analysis to resolve complex problems. 2-5 years of experience and CCNA preferred; strong knowledge of Windows, Linux, Mac OS, and cybersecurity best practices required.

Qualifications

• 2-5 years of desktop support experience
• Strong knowledge of Microsoft operating systems; CCNA preferred
• Proficiency in Linux, Mac OS, PC components, and cybersecurity best practices
• Excellent communication and teamwork skills

Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
• Configure LAN, WAN, VPN and Outlook configurations for seamless connectivity.
• Perform root cause analysis (RCA) to resolve complex technical problems.
• Collaborate with team members to ensure timely resolution of customer queries.
• Maintain accurate records of all incidents and actions taken during support calls.

Skills

Desktop support

Windows operating systems

Linux / Mac OS

Cyber security basics

Excellent communication

Education

CCNA certification

Job description

Roles and Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues.
• Configure LAN, WAN, VPN and Outlook configurations for seamless connectivity.
• Perform root cause analysis (RCA) to resolve complex technical problems.
• Collaborate with team members to ensure timely resolution of customer queries.
• Maintain accurate records of all incidents and actions taken during support calls.

Desired Candidate Profile

• 2-5 years of experience in desktop support or related field.
• Strong knowledge of Microsoft operating systems, CCNA certification preferred.
• Proficiency in Linux operating systems, Mac OS, PC components, cyber security best practices.
• Excellent communication skills with ability to work independently as well as part of a team.