Desktop Support Engineer

Emenox Group; Dadri; On-site; INR 167,000 - 312,000; Full time

Job summary

Emenox Group in India is seeking an IT support specialist to handle desktop, laptop, printer and peripheral support, ensuring smooth daily operations.

You will troubleshoot Windows, MS Office, email, VPN, LAN and Wi-Fi issues, install and maintain hardware/software, and manage user accounts including password resets and access permissions. This role requires meticulous documentation and a proactive approach to minimize recurring problems.

Qualifications

• Timely resolution of IT incidents and service requests.
• User satisfaction and quality of support.
• Accuracy of IT asset inventory and documentation.
• Reduction in recurring technical issues.

Responsibilities

• Provide IT support for desktops, laptops, printers and peripherals.
• Troubleshoot Windows, MS Office, email, software, LAN, Wi‑Fi and VPN issues.
• Install and maintain hardware and software.
• Manage user accounts, password resets and access permissions.

Skills

IT support

Windows troubleshooting

Printer support

Job description

• Provide IT support for desktops, laptops, printers and peripherals.
• Troubleshoot Windows, MS Office, email, software, LAN, Wi‑Fi and VPN issues.
• Install and maintain hardware and software.
• Manage user accounts, password resets and access permissions.

Required Candidate profile

• Timely resolution of IT incidents and service requests.
• User satisfaction and quality of support.
• Accuracy of IT asset inventory and documentation.
• Reduction in recurring technical issues.