Desktop Support Engineer

Communications Test Design; Valsad District, Vapi; Presencial; INR 350.000 - 600.000; Jornada completa

Descripción de la vacante

Communications Test Design seeks an IT support specialist with strong English communication, solid customer interaction, and deep knowledge of Windows and Mac environments to resolve server-related issues.

You will manage DNS/DHCP/TCP/IP networking, MacBook support, WDS, Outlook/O365/Exchange, and group policy tasks while coordinating with on-call providers and using ticketing tools like SUMMIT, Remedy, and ServiceNow.

Responsabilidades

• Good English communication skill
• Solid customer interaction skills. A+ desktop or equivalent skillset
• Strong knowledge of windows & MAC operating system environment
• Good technical skills in solving server related issues
• Knowledge of DNS, DHCP, TCP/IP, Networking
• Good knowledge on MacBook support
• Knowledge of WDS (Windows Deployment Service)
• Knowledge of Outlook, O365 & exchange
• Knowledge of group policy creation and modification
• Coordinates with the on-call support provider and other vendors for call closure
• Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
• MCP/Other hardware-related certifications, ITIL Trained
• Graduate degree, technical college or equivalent

Conocimientos

English communication

Customer interaction

Windows & Mac OS

Server issue solving

Networking (DNS/DHCP/TCP-IP)

MacBook support

WDS

Outlook/O365/Exchange

Group policy creation

On-call coordination

Ticketing tools (SUMMIT/Remedy/Service

Educación

Graduate degree, technical college or equivalent

MCP/Other hardware-related certifications

ITIL Trained

Descripción del empleo

Role & responsibilities

1. Good English communication skill

2. Solid customer interaction skills. A+ desktop or equivalent skillset

3. Strong knowledge of windows & MAC operating system environment

4. Good technical skills in solving server related issues

5. Knowledge of DNS, DHCP, TCP/IP, Networking

6. Good knowledge on MacBook support

7. Knowledge of WDS (Windows Deployment Service)

8. Knowledge of Outlook, O365 & exchange

9. Knowledge of group policy creation and modification

10. Coordinates with the on-call support provider and other vendors for call closure

11. Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

12. MCP/Other hardware-related certifications, ITIL Trained

13. Graduate degree, technical college or equivalent