Desktop Support Engineer

SHI Solutions India Pvt. Ltd.; Dehradun; On-site; INR 240,000 - 480,000; Full time

Job summary

SHI Solutions India Pvt. Ltd. in Dehradun, Uttarakhand, seeks a Desktop Support Engineer to install, configure, troubleshoot, and maintain desktops, laptops, and peripherals.

You will provide timely technical assistance to users and handle software/hardware issues to minimize downtime. Responsibilities include OS install/config, CCTV setup, ticketing system usage, AD-related tasks, network troubleshooting, and remote support capabilities.

Qualifications

• 2+ years of experience as a Desktop Support Engineer or similar role.
• Strong hardware troubleshooting skills.
• Experience with software installation and network troubleshooting.
• Familiarity with operating system troubleshooting.
• Experience with remote desktop support.
• Ability to troubleshoot peripheral devices.
• Knowledge of IP/VLAN configurations.
• Proficiency in antivirus software and system security.

Responsibilities

• Install and configure operating systems on laptops/desktops.
• CCTV installation and troubleshooting.
• Ticketing tool/Service Request portal knowledge and functionality.
• Configure desktops and laptops per standardization policies.
• Troubleshoot software and hardware issues.
• Install and configure various software applications.
• IMAC submission for device allocation/deallocation.
• Network troubleshooting and support.
• Install and configure email clients.
• User data recovery as applicable.
• Antivirus software installation and configuration.
• Patch management for operating systems.
• Hardware troubleshooting and vendor coordination.

Skills

Hardware troubleshooting

Software installation

Network troubleshooting

Remote support

Active Directory

CCTV setup

Ticketing tools

Peripherals support

IP configuration

VLAN configuration

Security software

Tools

Ticketing system

Service Request portal

Job description

Job Description

We are seeking a Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The Desktop Support Engineer will be tasked with installing, configuring, troubleshooting, and maintaining desktops, laptops, and peripherals.

Roles And Responsibilities

• Installation and Configuration of operating systems on laptops & desktops
• CCTV installation and troubleshooting
• Ticketing tool (Service Request portal) knowledge and functionality
• Configuring desktops and laptops in accordance with standardization policies
• Troubleshooting software and hardware issues
• Installing and configuring various software applications
• IMAC submission for device allocation and deallocation
• Network troubleshooting and support
• Installation and configuration of e-mail clients
• User data recovery as applicable
• Anti-virus software installation and configuration
• Patch management for operating systems
• Hardware troubleshooting and vendor coordination

Job Requirements

• Minimum 2 years of experience as a Desktop Support Engineer or similar role
• Proficient in hardware troubleshooting
• Experienced in software installation and network troubleshooting
• Knowledge of operating system troubleshooting
• Familiarity with remote desktop support
• Ability to troubleshoot peripheral device issues
• Experience in Active Directory management is a plus
• Additional skills such as SAP, AutoCAD, CorelDraw, and Adobe Acrobat Writer are advantageous
• Knowledge of print queue troubleshooting and configuration
• Understanding of IP address configuration and VLAN setup
• Ability to work with anti-virus software and system security protocols