Desktop Support Engineer

SVN SYSTECH INDIA; Dharwad District, Hubli; On-site; INR 300,000 - 420,000; Full time

Job summary

SVN SYSTECH INDIA is seeking a desktop support professional in Karnataka to assist end users with hardware and software issues, including Outlook configurations and printer setups. You will work with the IT team to identify root causes and implement effective solutions.

Strong communication skills are essential to interact with non-technical stakeholders. Daily ticketing updates and documentation are part of the role to ensure timely resolutions.

Qualifications

• 2-3 years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows operating systems, Office applications (Outlook), and basic networking concepts.
• Excellent communication skills for effective interaction with non-technical stakeholders.

Responsibilities

• Provide technical support to end users via phone, email, or in-person visits for hardware and software issues.
• Troubleshoot and resolve desktop-related problems, including configuring Outlook settings, printers, and peripherals.
• Collaborate with IT team to identify root causes and implement solutions.
• Document all incidents and resolutions using ticketing tools.

Skills

Desktop support

Windows OS

Outlook configuration

Networking basics

Communication skills

Tools

Ticketing tools

Job description

Roles and Responsibilities :

• Provide technical support to end users through phone, email, or in-person visits for hardware and software issues.
• Troubleshoot and resolve desktop-related problems, including configuring Outlook settings, printers, and other peripherals.
• Collaborate with IT team members to identify root causes of recurring issues and implement solutions.
• Document all incidents and resolutions in a timely manner using ticketing tools.

Job Requirements :

• 2-3 years of experience in desktop support or related field (IT helpdesk).
• Strong knowledge of Windows operating systems, Office applications (Outlook), and basic networking concepts.
• Excellent communication skills for effective interaction with non-technical stakeholders.