Desktop Support Engineer L1_Gurgaon

Aforeserve; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Aforeserve in Gurugram, India, is seeking a capable Level 1 desktop support technician to assist end users with hardware and software issues, and to install, configure, and maintain desktops, laptops, printers, and peripherals.

You will troubleshoot using remote tools and perform onsite visits for complex problems, collaborating with senior engineers to resolve escalations.

Responsibilities

• Provide Level 1 desktop support to end users, troubleshooting hardware and software issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot common IT problems using remote support tools like TeamViewer or Remote Desktop Connection.
• Perform onsite visits for complex technical issues that require hands-on assistance.
• Collaborate with higher-level engineers to resolve escalated cases.

Job description

Roles and Responsibilities

• Provide Level 1 desktop support to end users, troubleshooting hardware and software issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot common IT problems using remote support tools like TeamViewer or Remote Desktop Connection.
• Perform onsite visits for complex technical issues that require hands-on assistance.
• Collaborate with higher-level engineers to resolve escalated cases.