Desktop Support Engineer Job in Kolkata at Isourse

CollegeSearch; Kolkata District; On-site; INR 250,000 - 450,000; Full time

Job summary

CollegeSearch in Kolkata is seeking an IT Support Specialist to provide technical assistance for desktops, laptops, printers and peripherals, install and maintain OSs, and troubleshoot issues promptly.

The role includes user account management in Active Directory, network connectivity support (LAN, Wi‑Fi, VPN), application installation, system upgrades, asset documentation, and coordination with vendors for hardware repairs, with a mix of remote and on-site support.

Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems (Windows, Linux, Mac).
• Troubleshoot hardware and software issues promptly.
• Manage user accounts, permissions, and access in Active Directory.
• Support network-related issues, including LAN, Wi-Fi, and VPN connectivity.
• Install and configure applications and security tools.
• Perform system upgrades, patches, and regular maintenance.
• Maintain IT asset inventory and documentation.
• Provide remote and on-site support to users.
• Coordinate with vendors for hardware repairs and replacements.

Job description

Key Responsibilities:

• 1. Provide technical support for desktops, laptops, printers, and peripherals.
• 2. Install, configure, and maintain operating systems (Windows, Linux, Mac).
• 3. Troubleshoot hardware and software issues promptly.
• 4. Manage user accounts, permissions, and access in Active Directory.
• 5. Support network-related issues, including LAN, Wi-Fi, and VPN connectivity.
• 6. Install and configure applications and security tools.
• 7. Perform system upgrades, patches, and regular maintenance.
• 8. Maintain IT asset inventory and documentation.
• 9. Provide remote and on-site support to users.
• 10. Coordinate with vendors for hardware repairs and replacements.