Desktop Support Engineer

Naptico; Bengaluru; On-site; AUD 4,000 - 7,000; Full time

Job summary

Naptico Services Pvt Ltd is seeking a skilled Desktop Support Engineer to provide technical assistance to end-users across the organization. You will troubleshoot hardware and software issues, install and configure systems, and ensure smooth IT operations across desktops, laptops, printers, and peripherals.

Responsibilities include incident handling via various channels, OS/app management, vendor coordination, asset inventory, and SLA adherence.

Qualifications

• Bachelor's degree in IT or Computer Science or related field.
• 1–3 years in desktop support or IT helpdesk role.
• Strong knowledge of Windows and Mac OS, networking basics, and Microsoft Office tools.
• Experience with remote desktop tools and helpdesk software.
• Excellent problem solving, communication, and customer service skills.
• Ability to multitask and manage time efficiently.

Responsibilities

• Provide first-level technical support to users via in-person, phone, or remote assistance.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware, software, and network-related issues.
• Set up user accounts, permissions, and passwords in compliance with IT policies.
• Manage and support operating systems (Windows/macOS/Linux) and business applications.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain IT asset inventory and documentation of support activities.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Assist in the rollout of new applications or updates.
• Provide support during system upgrades, installations, and maintenance tasks.
• Any other responsibilities as deemed fit by management.

Skills

Windows & Mac OS

Networking basics

Microsoft Office

Helpdesk software

Customer service

Time management

Education

Bachelors IT/CS

Tools

Remote desktop tools

Ticketing system

Job description

About The Role

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support to end-users across the organization. The ideal candidate will troubleshoot hardware and software issues, install and configure systems, and ensure the smooth running of IT equipment and networks.

Job Description

Naptico Services Pvt Ltd

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support to end-users across the organization. The ideal candidate will troubleshoot hardware and software issues, install and configure systems, and ensure the smooth running of IT equipment and networks.

If you are passionate about technology and enjoy solving technical problems, this role is perfect for you.

Key Responsibilities

• Provide first-level technical support to users via in-person, phone, or remote assistance.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware, software, and network-related issues.
• Set up user accounts, permissions, and passwords in compliance with IT policies.
• Manage and support operating systems (Windows/macOS/Linux) and business applications.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain IT asset inventory and documentation of support activities.
• Ensure timely resolution of tickets and maintain service level agreements (SLAs).
• Assist in the rollout of new applications or updates.
• Provide support during system upgrades, installations, and maintenance tasks.
• Any other responsibilities as deemed fit by management.

Qualifications And Skills

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• 1-3 years of experience in a desktop support or IT helpdesk role.
• Strong knowledge of Windows/Mac OS, networking basics, and Microsoft Office tools.
• Experience with remote desktop tools and helpdesk software.
• Good understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving, communication, and customer service skills.
• Ability to multitask and manage time efficiently.
• Location: Bangalore
• Job Function: IT Services
• Role: Desktop Support Engineer
• Job Id: NSPL-25-104
• Industry Type: IT Services & Support
• Employment Type: Full Time, Permanent
• Qualifications: Degree in IT, Computer Science or related field