Desktop Support Engineer

Digitide Solutions Limited; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Digitide Solutions Limited is seeking a Desktop Support Engineer in Gurugram, Haryana, to provide technical assistance for computer hardware, software, and peripherals. The role involves troubleshooting and maintaining systems to ensure end-user productivity, managing user accounts, and resolving connectivity issues.

The candidate will also handle installations, configurations, and repairs of workstations, along with creating documentation to support users. A graduate degree is required for this role.

Responsibilities

• Installing, upgrading, and troubleshooting workstations, laptops, printers, and scanners.
• Resolving issues related to operating systems (Windows/macOS), email, and applications.
• Imaging and configuring new computers, setting up peripherals, and ensuring software compliance.
• Assisting with Active Directory tasks, password resets, and user access rights.
• Maintaining accurate logs of hardware, software licenses, and IT assets.
• Creating technical, step-by-step guides for users and documenting solutions in ticketing systems.

Education

Graduate

Job description

Job Description

Desktop Support Engineer provides technical assistance, troubleshooting, and maintenance for computer hardware, software, and peripheral devices, ensuring end-user productivity. They handle installation, configuration, and repair of workstations (on-site or remotely), manage user accounts in Active Directory, and resolve network connectivity issues

Responsibilities

• Hardware & Software Support: Installing, upgrading, and troubleshooting workstations, laptops, printers, and scanners.
• User Support & Troubleshooting: Resolving issues related to operating systems (Windows/macOS), email, and applications, often through remote desktop tools.
• System Deployment: Imaging and configuring new computers, setting up peripherals, and ensuring software compliance.
• Account & Network Management: Assisting with Active Directory tasks, password resets, and user access rights.
• Asset Management: Maintaining accurate logs of hardware, software licenses, and IT assets.
• Documentation: Creating technical, step-by-step guides for users and documenting solutions in ticketing systems.

Qualifications

Graduate

Job Info

• Job Identification 263114