Desktop Support Engineer - Dahej / Tandalja / Halol / Dadra (Vadodara

Yalu; Vadodara; On-site; INR 500,000 - 700,000; Full time

Job summary

Yalu in Vadodara, Gujarat is seeking a skilled technical support professional to provide L2 support for desktops and laptops. Key responsibilities include troubleshooting hardware and software issues and managing Active Directory and O365.

The ideal candidate should have strong knowledge of Windows 10/11, MS Office, and familiarity with ticketing tools. Good communication skills are crucial for this role.

Qualifications

• Strong knowledge of Windows 10/11, MS Office, and O365.
• Hands-on experience with Active Directory and basic networking.
• Familiarity with ticketing tools like ServiceNow, ManageEngine, or Jira.

Responsibilities

• Provide L2 support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network-related issues.
• Handle escalations from the L1 team within defined SLAs.
• Manage Active Directory, O365, and Outlook-related issues.
• Install, configure, and maintain Windows systems.
• Coordinate with vendors for hardware-related support.

Skills

Windows 10/11

MS Office

O365

Active Directory

Networking

Troubleshooting

ServiceNow

ManageEngine

Jira

Communication skills

Job description

Key Responsibilities

• Provide L2 support for desktops, laptops, and peripherals
• Troubleshoot hardware, software, and network-related issues
• Handle escalations from the L1 team within defined SLAs
• Manage Active Directory, O365, and Outlook-related issues
• Install, configure, and maintain Windows systems
• Coordinate with vendors for hardware-related support

Skills Required

• Strong knowledge of Windows 10/11, MS Office, and O365
• Hands‑on experience with Active Directory and basic networking
• Familiarity with ticketing tools (ServiceNow / ManageEngine / Jira)
• Expertise in hardware and remote troubleshooting
• Good communication and coordination skills