Desktop Support Engineer

Renovision Automation Services Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 330,000; Full time

Job summary

A leading IT services firm in Mumbai is seeking a Desktop Support Engineer who has strong troubleshooting skills and hands-on experience in desktop and system support. The ideal candidate should have at least 1.5 years of experience in desktop support and excellent communication skills. Responsibilities include providing technical support for IT equipment, installing and configuring Microsoft Outlook and Office 365 applications, and managing IT tickets effectively. Competitive package offered: ₹3 LPA to 3.3 LPA.

Qualifications

• Minimum 1.5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Outlook installation and configuration.
• Hands-on experience with Office 365 setup and troubleshooting.

Responsibilities

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 applications.
• Handle and resolve IT tickets using a ticketing tool.

Skills

Troubleshooting

Communication skills

Windows OS troubleshooting

Microsoft Outlook installation

Office 365 setup

Ticketing tools experience

Job description

Experience: 1.6 Years

Working Days: 6 Days a Week

Package: ₹3 LPA to 3.3LPA

Job Summary

We are looking for a Desktop Support Engineer with strong troubleshooting skills and hands-on experience in desktop and system support. The ideal candidate should have excellent communication skills and the ability to resolve IT issues efficiently, ensuring smooth day-to-day operations.

Key Responsibilities

• Provide technical support for desktop systems, laptops, printers, and other IT equipment.
• Install, configure, and troubleshoot Microsoft Outlook and Office 365 (O365) applications.
• Handle and resolve IT tickets using a ticketing tool.
• Perform system upgrades, software installations, and configuration management.
• Troubleshoot hardware, software, and network connectivity issues.
• Provide end-user support and ensure timely resolution of issues.
• Maintain IT asset records and coordinate with vendors when required.

Required Skills & Qualifications

• Minimum 1.5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Outlook installation and configuration.
• Hands-on experience with Office 365 setup and troubleshooting.
• Experience with ticketing tools (e.g., ServiceNow, Jira, or similar).
• Good understanding of Windows OS troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.