Desktop Support Engineer

3i Infotech; Sector 10; On-site; INR 200,000 - 320,000; Full time

Job summary

3i Infotech is seeking an enthusiastic Associate Desktop Support Engineer to provide first‑level support for end‑user devices and IT infrastructure onsite and remotely, ensuring timely incident resolution per SLA. The role covers hardware/software troubleshooting, Windows 10/11, MS Office, ITSM ticketing, asset tracking, and collaboration with L2/L3 teams.

The position requires strong communication skills, a customer‑oriented mindset, and the ability to work in shifts if needed.

Qualifications

• Diploma / B.Sc / BCA / BE / B.Tech or equivalent.
• Certifications preferred (optional): CompTIA A+, ITIL Foundation.
• Strong communication and customer service skills.

Responsibilities

• Provide L1 desktop support for laptops, desktops, printers and peripherals.
• Install, configure, and troubleshoot Windows OS (Windows 10/11) and enterprise apps.
• Support MS Office / O365 / Outlook / Teams issues.
• Perform hardware diagnostics and replacement.
• Handle IMAC activities (Install, Move, Add, Change).
• Troubleshoot basic network issues (LAN, Wi‑Fi, VPN).
• Create and resolve tickets using ITSM tools such as ServiceNow and ManageEngine.
• Maintain IT asset inventory and tracking records.
• Coordinate with L2/L3 teams for escalation and resolution.
• Ensure SLA/TAT and quality standards.
• Provide remote and onsite support as required.
• Assist deploying software and patches across enterprise on mobile devices.

Skills

Desktop hardware troubleshooting

Windows OS

Networking basics

ITSM / ticketing tools

Communication skills

Independent troubleshooting

Education

Diploma / B.Sc / BCA / BE / B.Tech

CompTIA A+

ITIL Foundation

Tools

ServiceNow

ManageEngine

Job description

Job Summary

We are looking for an enthusiastic and customer-focused Associate Desktop Support Engineer to provide first-level technical support for end-user computing devices and IT infrastructure. The role involves troubleshooting hardware/software issues, supporting users onsite and remotely, and ensuring timely resolution of incidents as per SLA.

Key Responsibilities

• Provide L1 desktop support for laptops, desktops, printers, and peripheral devices
• Install, configure, and troubleshoot Windows OS (Windows 10/11) and standard enterprise applications
• Support users with MS Office / O365 / Outlook / Teams related issues
• Perform hardware diagnostics and replacement for faulty components
• Handle IMAC activities (Install, Move, Add, Change)
• Troubleshoot basic network issues including LAN, Wi-Fi, and VPN connectivity
• Create, update, and resolve tickets using ITSM tools such as ServiceNow, Manage engine .
• Maintain IT asset inventory and update asset tracking records
• Coordinate with L2/L3 teams for issue escalation and resolution
• Ensure compliance with defined SLA/TAT and quality standards
• Provide remote support and onsite support when required

Assist in Deploy software and patches across the enterprise on the mobile devices.
-> Enrollment methods on mobile devices.

Required Skills

• Basic knowledge of desktop/laptop hardware troubleshooting
• Understanding of Windows operating systems and Office applications
• Basic networking knowledge (IP, DNS, DHCP)
• Familiarity with ITSM / ticketing tools
• Good communication and customer service skills
• Ability to troubleshoot and resolve issues independently

Preferred Skills

• Understanding of ITIL processes
• Experience in IT support environment

Educational Qualification

• Diploma / B.Sc / BCA / BE / B.Tech or equivalent
• Certifications preferred (optional):
• CompTIA A+
• ITIL Foundation

Key Competencies

• Strong customer handling skills
• Problem-solving mindset
• Team collaboration
• Ability to work in shifts if required
• Quick learner with adaptability to new technologies

Contact: [e-mail]