Hardware & Desktop Support Engineer

ProLegion; Surat; On-site; INR 240,000 - 360,000; Full time

Job summary

ProLegion in Surat, Gujarat seeks a proactive Hardware & Desktop Support Engineer to deliver comprehensive end-user support for desktops, laptops, printers, IP phones, and other devices. The role emphasizes strong troubleshooting and efficient L1/L2 technical assistance in a fast-paced enterprise setting.

The candidate should excel in hardware troubleshooting, software setup, Active Directory basics, and remote/onsite support while ensuring timely ticket resolution and adherence to SLA timelines.

Qualifications

• Windows 10/11 installation and troubleshooting
• Outlook and Microsoft Office setup and support
• Basic Active Directory usage and user management
• Basic networking concepts: IP, DNS, DHCP
• Printer and peripheral troubleshooting and maintenance
• Hardware assembly, diagnostics, and repair basics
• Experience with remote support tools and ticketing systems
• Strong communication and customer service skills
• L1/L2 technical support across hardware and software environments

Responsibilities

• Install, configure, and troubleshoot Windows desktops and laptops.
• Provide L1/L2 end-user support and issue resolution.
• Diagnose and fix hardware-related issues and peripherals.
• Install printers, scanners, and other devices; update drivers.
• Configure OS, drivers, and software applications.
• Manage MS Outlook and Office applications.
• Perform basic Active Directory user management.
• Resolve network connectivity issues (LAN/Wi‑Fi).
• Support IP phones and video conferencing systems.
• Conduct hardware upgrades and preventive maintenance.
• Maintain IT asset inventory and technical docs.
• Coordinate with vendors for warranty work.
• Assist with antivirus, patch management, and security tasks.
• Handle user tickets within SLA timelines.
• Provide remote support when needed.

Skills

Windows 10/11 installation

Outlook & Office support

Active Directory basics

Networking basics (IP, DNS, DHCP)

Printer & peripheral troubleshooting

Hardware assembly & diagnostics

Remote support tools

Customer service & communication

L1/L2 technical support

Education

Diploma/Bachelor's Degree in IT/CS

CompTIA A+ certification

Microsoft certifications

Job description

Job Title: Hardware & Desktop Support Engineer

Department: Information Technology

Location: Surat, Gujarat

Employment Type: Full-Time

Experience: 1–3 Years

Job Summary

We are looking for a proactive Hardware & Desktop Support Engineer to provide technical support for desktops, laptops, printers, IP phones, and other end-user devices.

The ideal candidate should have strong troubleshooting skills and the ability to provide efficient L1/L2 technical support in a fast-paced enterprise environment.

Key Responsibilities

• Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
• Provide L1/L2 technical support to end users.
• Diagnose and resolve hardware-related issues.
• Install and configure printers, scanners, and peripheral devices.
• Install and configure operating systems, drivers, and software applications.
• Configure and troubleshoot Microsoft Outlook and Microsoft Office.
• Perform basic Active Directory user management.
• Troubleshoot network connectivity, LAN, and Wi-Fi issues.
• Support IP phones and video conferencing systems.
• Perform hardware upgrades, preventive maintenance, and system health checks.
• Maintain IT asset inventory and technical documentation.
• Coordinate with vendors for warranty claims, repairs, and hardware replacements.
• Support antivirus, endpoint security, and patch management.
• Manage and resolve user tickets within defined SLA timelines.
• Provide remote technical support when required.

Required Skills

• Strong knowledge of Windows 10/11 installation and troubleshooting.
• Good knowledge of Microsoft Office and Outlook support.
• Basic understanding of Active Directory.
• Basic networking knowledge, including IP, DNS, and DHCP.
• Experience with printer and peripheral troubleshooting.
• Hardware assembly, diagnostics, and troubleshooting skills.
• Familiarity with remote support tools.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• Diploma/Bachelor's Degree in IT, Computer Science, or a related field.
• CompTIA A+ certification is preferred.
• Microsoft certification will be an advantage.

Key Competencies

• Hardware & Desktop Troubleshooting
• Windows Administration
• L1/L2 Technical Support
• Active Directory
• Microsoft Office & Outlook
• Basic Networking
• Printer & Peripheral Support
• IT Asset Management
• Endpoint Security
• Vendor Coordination
• Ticket & SLA Management

Ideal Candidate

The ideal candidate should be technically strong, proactive, service-oriented, and capable of handling multiple user issues efficiently while maintaining a high level of professionalism in an enterprise environment.