Desktop Engineer

Docdort; Vadodara; On-site; INR 300,000 - 504,000; Full time

Job summary

Docdort in Vadodara, Gujarat, is seeking a Desktop Engineer to provide day-to-day IT support for desktops, laptops, peripherals, software, and basic network infrastructure.

The role requires 6 months to 1 year of experience with any graduate qualification. Immediate joiners or those within 15–30 days are preferred, and VPN, remote access, and ticketing systems knowledge is beneficial.

Qualifications

• Any Graduate with basic IT knowledge and willingness to learn IT support.
• Basic understanding of Windows operating systems and computer networks.
• Fresh graduates welcome; 6 months to 1 year of IT support experience preferred.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware, software, OS, and network issues.
• Provide technical support for Windows 10/11, MS Office, Outlook, and business apps.

Skills

Windows 10/11

Active Directory

DNS & DHCP

Network fundamentals

Remote support tools

IT ticketing

Documentation

Team communication

MS Office

Video conferencing tools

Education

Any Graduate

Tools

ServiceNow

Jira

Remedy

Job description

Job Description – Desktop Engineer

Position: Desktop Engineer

Location: Vadodara, Gujarat

Experience: 6 Months – 1 Year

Education: Any Graduate

Notice Period: Immediate Joiners / Maximum 15–30 Days

Job Summary

We are looking for a Desktop Engineer to provide day to day IT support to users and ensure the smooth functioning of desktops, laptops, peripherals, software applications, and basic network infrastructure.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot hardware, software, operating system, and network-related issues.
• Provide technical support for Windows 10/11, MS Office, Outlook, and other business applications.
• Manage user accounts through Active Directory, including password resets and access permissions.
• Perform software installations, upgrades, updates, and patch management.
• Support VPN, remote access, and basic networking-related issues.
• Maintain IT asset inventory and ensure proper documentation of IT assets.
• Coordinate with vendors for hardware repairs, replacements, and maintenance.
• Ensure compliance with IT policies, security standards, and organizational procedures.
• Provide remote support using tools such as TeamViewer, AnyDesk, or similar platforms.
• Assist users with video conferencing and meeting-room technology.
• Troubleshoot audio/video issues involving cameras, microphones, displays, and conferencing systems.
• Maintain proper records of issued, returned, repaired, and replaced IT assets.

Required Skills

• Basic knowledge of Windows 10/11 and MS Office Suite.
• Familiarity with Active Directory, DNS, and DHCP.
• Understanding of networking concepts such as LAN, WAN, TCP/IP.
• Experience with IT ticketing/helpdesk tools such as ServiceNow, Jira, Remedy, etc.
• Good troubleshooting skills for hardware and software issues.
• Basic knowledge of antivirus and endpoint security tools.
• Ability to maintain and track IT asset inventory.
• Knowledge of hardware allocation and stock management.
• Experience with remote support tools such as TeamViewer and AnyDesk.
• Good documentation and communication skills.
• Basic knowledge of Microsoft Teams, Zoom, Webex, or similar conferencing platforms.

Preferred Candidate Profile

• Candidates with 6 months to 1 year of experience in Desktop/IT Support.
• Fresh graduates with relevant IT support knowledge may also be considered.
• Candidates based in Gujarat/Vadodara will be preferred.
• Candidates who can join immediately or within 15–30 days are preferred.

Skills: software,servicenow,basic,laptops,it,management,active directory,documentation,jira