Desktop Support Engineer 2

Progressive Techserve; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Progressive Techserve seeks an IT Support specialist to provide desk-side and remote assistance for Windows OS and Outlook issues. You will manage user accounts in Active Directory, handle hardware problems, and coordinate with internal teams.

The role includes troubleshooting network basics such as DNS and DHCP, ensuring user satisfaction is maintained across multi-channel support.

Qualifications

• Proven ability to provide IT support via multiple channels.
• Familiarity with desktop OS and office applications.
• Experience with user account management and permissions.

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools.
• Deliver onsite (desk-side) and remote technical assistance.
• Troubleshoot Windows OS, Outlook, and desktop-related issues.
• Manage user accounts and permissions in Active Directory.
• Support networking basics including DNS and DHCP.
• Handle hardware issues (printers, desktops, system assembly/disassembly).
• Coordinate effectively with users and internal IT teams.
• Monitor and respond to customer satisfaction feedback.

Skills

IT support

Customer communication

Troubleshooting

Desktop support

Remote support

Tools

Active Directory

DNS

DHCP

Outlook

Windows OS

Printers

Job description

Role & responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.