Desktop Support Engineer

Team Computers; South Goa District, North Goa; Hybrid; INR 250,000 - 400,000; Full time

Job summary

Team Computers Goa seeks a skilled desktop support specialist to address hardware, software, and user issues across the organization.

You will work with Active Directory, Microsoft 365, Outlook, and OST/PST management, delivering timely resolutions, both remotely and on-site, while adhering to SLA and ITSM processes.

Strong communication and customer service are essential as you support multiple users.

Qualifications

• Experience providing desktop support for hardware and software.
• Proficient with Active Directory user accounts, password resets, and permissions.
• Experience with Microsoft 365 and related applications.
• Configure and troubleshoot Microsoft Outlook, including profiles and connectivity.
• Good knowledge of OST/PST files, including backup, recovery, and troubleshooting.
• Familiar with ticketing tools and ITSM processes.
• Ability to prioritize tickets based on SLA and business impact.

Responsibilities

• Provide desktop support for hardware, software, and user issues.
• Manage AD accounts including resets and permissions.
• Configure and troubleshoot Microsoft 365 and Outlook.
• Handle OST/PST backup, recovery, and troubleshooting.
• Use ticketing tools following ITSM processes.

Skills

Desktop support

Troubleshooting

Communication

Customer service

Remote support

On-site support

SLA understanding

Tools

Active Directory

Microsoft 365

Outlook

OST/PST

ITSM tools

Ticketing systems

Job description

Role & responsibilities

• Provide desktop support for hardware, software, and user-related issues.
• Strong experience with Active Directory (AD) user accounts, password resets, permissions, and troubleshooting.
• Hands-on experience with Microsoft 365 (O365) and related applications.
• Configure and troubleshoot Microsoft Outlook, including profiles, email setup, and connectivity issues.
• Good knowledge of OST/PST files, including backup, recovery, and troubleshooting.
• Experience working with ticketing tools and following ITSM processes.
• Handle and prioritize tickets based on SLA and business impact.
• Provide support to multiple users and troubleshoot issues remotely/on-site.
• Strong troubleshooting, communication, and customer-service skills.