Desktop Support Engineer

Tekskills; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

Tekskills is seeking an IT support professional in Hyderabad to troubleshoot technical problems across on-site, remote, and in-person channels. You will install and configure computer hardware, software, peripherals, and networking equipment, while resolving connectivity, printing, and device issues.

The role requires diagnosing system failures, reviewing logs, and escalating complex problems to the right teams.

Qualifications

• Must be comfortable working with Windows, macOS and Linux distributions.
• Familiarity with computer hardware, printers, and networking equipment.
• Experience with productivity software, collaboration tools, and security programs.
• Ability to review logs, run monitoring tools and diagnose issues accurately.
• Knowledge of LANs, WANs, Wi‑Fi and VPN concepts is required.

Responsibilities

• Provide phone, email, remote, and in-person support to troubleshoot technical problems.
• Install and configure computer hardware, software, peripherals, and networking gear.
• Resolve issues with internet connectivity, printers, scanners, phones and other equipment.
• Troubleshoot to diagnose system failures and identify root causes.
• Manage technology inventory and place orders for equipment.
• Escalate complex issues to appropriate teams when needed.

Skills

Operating Systems knowledge

Hardware understanding

Software familiarity

Diagnostics

Networking concepts

Job description

Role & responsibilities

Technical Knowledge

• Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, printers, networks.
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile