Desktop Support Engineer

Tekskills; Bulandshahr; On-site; INR 250,000 - 420,000; Full time

Job summary

Tekskills is seeking a technical support specialist in Bulandshahr, Uttar Pradesh, India. You will assist customers by phone, email, remote and in person to troubleshoot hardware, software and networking issues.

Responsibilities include installing and configuring computer hardware and software, peripherals and networking equipment, resolving connectivity problems, managing inventory, and escalating complex problems to the appropriate teams.

Qualifications

• Experience troubleshooting hardware and software issues.
• Familiarity with common productivity and collaboration software.
• Ability to review logs and run basic diagnostics.

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Skills

OS knowledge

Hardware basics

Networking basics

Diagnostics tools

Software familiarity

Job description

Role & responsibilities

Technical Knowledge

• Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, printers, networks.
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile