Desktop Support Engineer

Globtier Infotech Limited; Chandigarh, Ahmedabad District, Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Globtier Infotech Limited in India is seeking a Desktop Support Engineer / EUC Engineer with 2–5 years of experience to provide L1 technical support to end users in Chandigarh. You will troubleshoot Windows, AD, Outlook, VPN, printers and Microsoft 365 while handling basic ITSM tickets and ITIL-based processes.

The role covers hardware and software troubleshooting, network connectivity, GPO, and coordination with vendors.

Qualifications

• 2–5 years of relevant experience in Desktop Support / EUC / IT Helpdesk.
• Strong troubleshooting and analytical skills.
• Good communication and end-user handling skills.

Responsibilities

• Provide L1 support for desktop, laptop, OS and application-related issues.
• Troubleshoot Windows, desktop slowness, hardware and software issues.
• Manage basic Active Directory activities including user accounts, password resets and access issues.
• Troubleshoot Domain, Workgroup and Group Policy (GPO) issues.
• Troubleshoot Outlook, email, PST/OST and Microsoft 365 issues.
• Support OneDrive synchronization and access-related issues.
• Troubleshoot Internet, LAN, DNS and DHCP connectivity issues.
• Perform basic network troubleshooting using IPConfig, Ping, NSLookup and Tracert.
• Install and troubleshoot printers, printer drivers and printing issues.
• Perform Windows OS installation, software installation and configuration.
• Install and troubleshoot VPN clients and VPN connectivity.
• Troubleshoot basic firewall and URL accessibility issues.
• Perform basic LAN cable troubleshooting, including crimping, punching and colour coding.
• Coordinate with vendors for hardware/network-related issues.
• Log and update incidents/service requests in the ITSM/ticketing tool.
• Follow SLA, escalation and ITIL-based support processes.
• Escalate complex issues to L2/L3 teams.

Skills

Desktop Support

Windows 10/11

Active Directory

Domain & Workgroup

Group Policy

Microsoft Outlook

PST / OST

OneDrive / Microsoft 365

DNS / DHCP

TCP/IP & Basic Networking

Printer Troubleshooting

VPN

Firewall Basics

Hardware Troubleshooting

OS Installation

IPConfig / NSLookup / Ping / Tracert

ITSM / Ticketing Tools

Vendor Coordination

Job description

Job Summary:

We are looking for a Desktop Support Engineer / EUC Engineer with 2 - 5 years of relevant experience to provide L1 technical support to end users. The candidate should have strong troubleshooting skills in Windows, Active Directory, Outlook, hardware, networking, printers, VPN and Microsoft 365/OneDrive.

Key Responsibilities:

• Provide L1 support for desktop, laptop, OS and application-related issues.
• Troubleshoot Windows, desktop slowness, hardware and software issues.
• Manage basic Active Directory activities including user accounts, password resets and access issues.
• Troubleshoot Domain, Workgroup and Group Policy (GPO) issues.
• Troubleshoot Outlook, email, PST/OST and Microsoft 365 issues.
• Support OneDrive synchronization and access-related issues.
• Troubleshoot Internet, LAN, DNS and DHCP connectivity issues.
• Perform basic network troubleshooting using IPConfig, Ping, NSLookup and Tracert.
• Install and troubleshoot printers, printer drivers and printing issues.
• Perform Windows OS installation, software installation and configuration.
• Install and troubleshoot VPN clients and VPN connectivity.
• Troubleshoot basic firewall and URL accessibility issues.
• Perform basic LAN cable troubleshooting, including crimping, punching and colour coding.
• Coordinate with vendors for hardware/network-related issues.
• Log and update incidents/service requests in the ITSM/ticketing tool.
• Follow SLA, escalation and ITIL-based support processes.
• Escalate complex issues to L2/L3 teams.

Required Skills:

• Desktop Support / EUC Support
• Windows 10/11
• Active Directory
• Domain & Workgroup
• Group Policy
• Microsoft Outlook
• PST / OST
• OneDrive / Microsoft 365
• DNS / DHCP
• TCP/IP & Basic Networking
• Printer Troubleshooting
• VPN
• Firewall Basics
• Hardware Troubleshooting
• OS Installation
• IPConfig / NSLookup / Ping / Tracert
• ITSM / Ticketing Tools
• Vendor Coordination

Candidate Profile:

• 2 - 5 years of relevant experience in Desktop Support / EUC / IT Helpdesk.
• Good communication and end-user handling skills.
• Strong troubleshooting and analytical skills.
• Comfortable working in rotational shifts.