Desktop Support Engineer / System Administrator / IT Support Engineer

CIEL Skills and Careers Pvt Ltd (a CIEL HR Group Company); Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

CIEL Skills and Careers Pvt Ltd is looking for a motivated Desktop Support Engineer/System Administrator in Bengaluru. This role requires providing technical support to end-users and maintaining IT infrastructure. Ideal candidates will have a Bachelor’s degree in Computer Science and 0-6 months of relevant experience.

The successful candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, and collaborating with the IT team. Proficiency in Windows OS and Microsoft Office 365 is essential.

Qualifications

• 0-6 months of proven experience in Desktop Support or IT Support role.
• Strong knowledge of Windows Operating Systems and hardware.
• Ability to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide L1 technical support to end-users for hardware, software, and network issues.
• Install, configure, and troubleshoot Windows operating systems.
• Perform hardware diagnostics and repairs.
• Manage user accounts and permissions in Active Directory.
• Monitor system performance and implement proactive solutions.

Skills

Problem-solving abilities

Excellent verbal communication skills

Excellent writing skills

Windows Operating Systems knowledge

Hardware troubleshooting knowledge

Microsoft Office 365 proficiency

Google Workspace knowledge

Networking concepts understanding

Education

Bachelor's degree in Computer Science or related field

Tools

Windows 11

Microsoft Office 365

Google Workspace

Active Directory

Job description

Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Administrator with 0-6 month of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem‑solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills.

Key Responsibilities:

• Provide L1 technical support to end-users for hardware, software, and network‑related issues, both remotely and on‑site.
• Install, configure, and troubleshoot Windows operating systems (Windows 11, Mac) and various software applications.
• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals.
• Manage and support Microsoft 365 and other productivity tools.
• Administer user accounts, permissions, and group policies in Active Directory.
• Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Assist with network troubleshooting, including LAN/WAN connectivity, Wi‑Fi, and VPN issues.
• Document IT procedures, solutions, and inventory accurately.
• Participate in IT projects, including system deployments, migrations, and upgrades.
• Educate users on best practices for IT security and system usage.
• Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 0-6 months of proven experience in a Desktop Support, System Administration, or IT Support role.
• Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users (English & Kannada)
• Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses.
• Excellent knowledge of Windows Operating Systems (Windows 11, Mac).
• Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals.
• Proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).
• Good knowledge in Google Workspace and Google Admin.
• Familiarity with Active Directory, Group Policy, and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Experience with ticketing systems and IT service management (ITSM) best practices.
• Knowledge of virtualization technologies (e.g., VMware, Hyper‑V).
• Experience with endpoint security solutions (antivirus, anti‑malware).