Desktop Support Engineer

Calpion Software Technologies; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Calpion Software Technologies is seeking a Desktop Support Engineer to provide frontline IT support in Bengaluru. You will troubleshoot hardware, software, printers, and networks while handling Active Directory user management and 365 app support, ensuring timely ticket closure.

The role requires strong end-user support experience, solid troubleshooting skills, and the ability to work with cross-functional IT teams to resolve issues efficiently.

Qualifications

• End-user IT support experience with admin tasks.
• Experience with AD user management and password resets.
• Strong Windows OS troubleshooting skills.
• Familiarity with Microsoft 365 apps and services.

Responsibilities

• Provide L1/L2 desktop support to end users.
• Troubleshoot hardware, software, printer, and network issues.
• Manage user accounts and access through Active Directory.
• Support Microsoft 365 apps including Outlook, Teams, and OneDrive.
• Resolve issues via remote support tools and close tickets promptly.
• Coordinate with IT teams for escalations and resolutions.

Skills

Microsoft 365 Administration

Active Directory

Remote Support Tools

Windows Troubleshooting

Hardware & Software Support

User Account Management

Incident & Service Management

Networking Knowledge

Job description

Hiring: Desktop Support Engineer | Bangalore

We are looking for a Desktop Support Engineer with strong experience in end-user support and IT infrastructure troubleshooting.

Key Skills Required:

• Microsoft 365 (O365) Administration & Support
• Active Directory (User Management, Group Policies, Password Resets)
• Remote Support Tools & Remote Connectivity Troubleshooting
• Windows OS Troubleshooting
• Hardware & Software Support
• User Account Management
• Incident & Service Request Management
• Basic Networking Knowledge

Responsibilities:

• Provide L1/L2 desktop support to end users.
• Troubleshoot hardware, software, printer, and network-related issues.
• Manage user accounts and access through Active Directory.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Resolve issues through remote support tools and ensure timely closure of tickets.
• Coordinate with internal IT teams for escalations and issue resolution.

Location:

Bangalore