Desktop Engineer

RENOVISION AUTOMATION SERVICES PVT.LTD; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

A dynamic IT services company is looking for a skilled Desktop Support Engineer to enhance their IT team. Responsibilities include troubleshooting hardware and network issues, managing support tickets and SLAs, and providing both remote and on-site assistance. The ideal candidate should possess over 1.6 years of IT support experience with strong knowledge in Office 365 and Windows, along with excellent communication skills.

Qualifications

• 1.6+ years in IT support roles.
• Strong knowledge of Office 365 and Windows.
• Hands-on experience with ticketing tools.

Responsibilities

• Provide hardware and basic network troubleshooting.
• Handle tickets, SLAs, incidents, and service requests.
• Perform remote and on-site technical support.

Skills

Troubleshooting

Office 365

Windows

Ticketing tools

Communication skills

Job description

We are seeking a skilled and self-motivated Desktop Support Engineer to join our IT team. The ideal candidate will have hands-on experience in managing Outlook and Office 365 environments, handling hardware and basic network troubleshooting, and working confidently with both remote and on-site users. The candidate should be well-versed in ticketing tools, service level agreements (SLAs), incident resolution, and service requests.

Key Responsibilities

• Hardware and basic network troubleshooting
• Handle Tickets, SLAs, incidents, and service requests
• Perform remote and on-site technical support
• Conduct root cause analysis and resolve escalations
• Manage desktop patching and updates
• Handle domain joins and apply group policies

Requirements

• 1.6+ years in IT support roles
• Strong knowledge of Office 365, Windows
• Hands on experience with ticketing tools
• Excellent troubleshooting and communication skills