System Administrator

Tekskills; Bulandshahr; On-site; INR 200,000 - 320,000; Full time

Job summary

Tekskills is seeking a hands-on IT Support Technician to troubleshoot and resolve a wide range of hardware, software, and networking issues. The role involves assisting users via phone, email, remote and in-person channels and ensuring equipment is properly installed and configured.

You will install and maintain hardware and software, assist with network devices, and escalate complex problems to specialized teams when needed. A proactive, user-friendly approach is essential.

Qualifications

• Experience providing support via phone, email, remote and in-person channels.
• Installing and configuring computer hardware, software, peripherals, and networking equipment.
• Escalating complex issues to appropriate teams when unresolved.

Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Skills

Operating Systems

Hardware

Software

Diagnostics

Networking Concepts

Job description

• Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, printers, networks.
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function

Responsibilities :

• Providing phone, email, remote, and in-person support to troubleshoot various technical problems
• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Performing troubleshooting to diagnose system failures and identifying root causes
• Managing technology inventory and placing orders for equipment
• Escalating complex issues to the appropriate teams if unable to resolve them independently

Preferred candidate profile