Desktop Support Engineer

EdulearningVenture; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

EdulearningVenture in Bengaluru, India is seeking a Technical Support Specialist to provide technical assistance for user computers, software, and network systems. You will act as the primary contact for users and ensure optimal functionality and efficiency of desktop infrastructure.

The ideal candidate will have a Bachelor's Degree in Computer Science or similar, along with strong communication and troubleshooting skills. Your responsibilities include training users, maintaining systems, and addressing support requests efficiently.

Qualifications

• Hands-on experience with various operating systems and peripherals.
• Strong analytical skills with the ability to troubleshoot complex technical problems.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to user requests via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Assist with the installation of antivirus software and monitor for security breaches.
• Educate users on new software tools and IT policies.

Skills

Operating systems experience (Windows/Linux/Mac OS)

Network security knowledge

Analytical troubleshooting skills

Excellent communication skills

Customer service orientation

Education

Bachelor's Degree in Computer Science, IT, or related field

Job description

Job Summary

Provide technical support for users' computers, software, and network systems. Act as the primary point of contact for users experiencing technical difficulties. Ensure optimal functionality and efficiency of desktop infrastructure.

Key Responsibilities

Technical Support

• Respond to user requests via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues, including network connectivity, printer problems, and application errors.
• Provide step-by-step instructions or directly assist users with hardware setup and software installation.

Troubleshooting

• Ask targeted questions to understand user issues and identify root causes.
• Conduct remote troubleshooting to minimize user downtime.
• Test different solutions until problems are resolved.

System Maintenance

• Install, configure, and maintain software, operating systems, and computer hardware.
• Perform routine updates and upgrades to ensure systems are secure and up-to-date.
• Assist with the installation of antivirus software and monitor for security breaches.

User Assistance & Training

• Assist new employees with setting up their workstations.
• Educate users on new software tools, company apps, and IT policies.

Documentation & Escalation

• Record logs of support issues and solutions.
• Escalate unresolved issues to specialized IT teams when necessary.

Required Skills & Qualifications

Technical Skills

• Hands-on experience with various operating systems (Windows/Linux/Mac OS) and computer peripherals.
• Knowledge of network security practices and antivirus programs.

Problem-Solving

• Strong analytical skills with the ability to troubleshoot complex technical problems.

Communication Skills

• Excellent written and verbal communication skills, with a focus on customer service and clarity when providing instructions.

Customer Service

• A customer-oriented attitude and a friendly demeanor when interacting with users.

Education

• A Bachelor's Degree in Computer Science, IT, or a related field, or equivalent work experience.