Desktop Support Engineer

WE Excel Software; Mohali; On-site; INR 300,000 - 500,000; Full time

Job summary

WE Excel Software is seeking a Desktop Support Engineer to provide reliable technical support and maintain the organization's IT infrastructure. The ideal candidate will have hands-on experience in desktop support, hardware and software troubleshooting, networking, IT asset management, and system administration.

The role involves troubleshooting desktop computers, printers, networking equipment, and other IT peripherals, installing Windows OS and software, managing LAN/WAN connectivity,

Qualifications

• Bachelor's in Computer Science, Information Technology, or a related field
• 25 years of relevant experience in Desktop Support / IT Support / System Administration
• Strong knowledge of Windows operating systems, hardware troubleshooting, software installation, and configuration
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi‑Fi, routers, switches, and basic firewall concepts
• Hands‑on experience with printers, scanners, biometric devices, and other IT peripherals
• Knowledge of IT asset and inventory management
• Familiarity with antivirus, endpoint security, system updates, and basic cybersecurity practices
• Strong troubleshooting, analytical, communication, and interpersonal skills
• Ability to work independently as well as coordinate effectively with internal teams and external vendors

Responsibilities

• Provide technical support and troubleshooting for desktop computers, laptops, printers, networking equipment, and other IT peripherals
• Install, configure, maintain, and troubleshoot Windows operating systems, software applications, drivers, and system utilities
• Manage and troubleshoot basic LAN/WAN connectivity, routers, switches, firewalls, Wi‑Fi, and internet-related issues
• Install, configure, and maintain biometric devices, printers, scanners, and other IT assets
• Perform routine system maintenance, software updates, security patches, backups, and hardware upgrades
• Diagnose and resolve hardware, software, network, and connectivity issues within defined timelines
• Maintain accurate IT asset and inventory records, including allocation, tracking, and maintenance history
• Ensure systems comply with IT security policies, access controls, antivirus requirements, and organizational protocols
• Monitor the health and availability of IT systems and elevate complex technical issues when required
• Coordinate with internal departments, service providers, and external vendors for installation, maintenance, repairs, and technical support
• Maintain proper documentation of incidents, service requests, troubleshooting activities, and IT infrastructure changes
• Support users with basic IT training and guidance on hardware, software, security, and best practices
• Ensure minimum downtime and contribute to the uninterrupted functioning of IT infrastructure and business operations

Skills

Desktop support

IT support

System administration

Windows OS

Hardware troubleshooting

Software installation

Networking

IT asset management

Cybersecurity basics

Communication skills

Team coordination

Education

Bachelor's in Computer Science/Information Technology

Job description

About the Role

We are looking for a Desktop Support Engineer responsible for providing reliable technical support and maintaining the organization's IT infrastructure. The ideal candidate should have hands‑on experience in desktop support, hardware and software troubleshooting, networking, IT asset management, and system administration..

Key Responsibilities

• Provide technical support and troubleshooting for desktop computers, laptops, printers, networking equipment, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems, software applications, drivers, and system utilities.
• Manage and troubleshoot basic LAN/WAN connectivity, routers, switches, firewalls, Wi‑Fi, and internet‑related issues.
• Install, configure, and maintain biometric devices, printers, scanners, and other IT assets.
• Perform routine system maintenance, software updates, security patches, backups, and hardware upgrades.
• Diagnose and resolve hardware, software, network, and connectivity issues within defined timelines.
• Maintain accurate IT asset and inventory records, including allocation, tracking, and maintenance history.
• Ensure systems comply with IT security policies, access controls, antivirus requirements, and organizational protocols.
• Monitor the health and availability of IT systems and elevate complex technical issues when required.
• Coordinate with internal departments, service providers, and external vendors for installation, maintenance, repairs, and technical support.
• Maintain proper documentation of incidents, service requests, troubleshooting activities, and IT infrastructure changes.
• Support users with basic IT training and guidance on hardware, software, security, and best practices.
• Ensure minimum downtime and contribute to the uninterrupted functioning of IT infrastructure and business operations.

Required Skills & Qualifications

• Bachelor's in Computer Science, Information Technology, or a related field.
• 25 years of relevant experience in Desktop Support / IT Support / System Administration.
• Strong knowledge of Windows operating systems, hardware troubleshooting, software installation, and configuration.
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi‑Fi, routers, switches, and basic firewall concepts.
• Hands‑on experience with printers, scanners, biometric devices, and other IT peripherals.
• Knowledge of IT asset and inventory management.
• Familiarity with antivirus, endpoint security, system updates, and basic cybersecurity practices.
• Strong troubleshooting, analytical, communication, and interpersonal skills.
• Ability to work independently as well as coordinate effectively with internal teams and external vendors.