Desktop Support Engineer

Innominds Software; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Innominds Software in Chennai seeks an IT Customer Service Representative to manage delivery for IT production systems and services. You will drive incident, issue, and outage management, investigate and restore services, and build knowledge to support the team.

Proficiency in Windows Desktop Management is required. You will follow established ITIL-like processes, communicate status clearly to stakeholders, and work with the team to improve reliability and service quality.

Qualifications

• Advanced proficiency in Windows Desktop Management.
• Experience in IT production systems incident and outage management.
• Ability to investigate and restore services.
• Clear communication with stakeholders.

Responsibilities

• Manage delivery for IT production systems and services.
• Drive incident, issue, and outage management; investigate and restore services.
• Build knowledge and support the team; participate in problem-solving discussions.
• Follow established processes and guidelines to ensure consistent IT service management.
• Communicate incident status clearly to stakeholders.

Skills

Windows Desktop Management

Job description

Role & responsibilities

Job Title:-Desktop Support

Location:- Chennai

Work Mode:- Work from office

As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.
Develop a thorough understanding of IT production systems to effectively support incident resolution.

Execute assigned tasks with attention to detail and maintain high-quality service delivery.
Collaborate with team members to identify recurring issues and contribute to continuous improvement.
Communicate clearly and professionally with stakeholders to provide timely updates on incident status.
Follow established processes and guidelines to ensure consistent and reliable IT service management.