Desktop Support Engineer

Softlink Global; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Softlink Global in Mumbai is seeking a capable desktop support technician to troubleshoot and resolve desktop-related issues, install and maintain computer hardware and software, and provide hands-on training to employees on new systems, tools, and security practices. The role requires strong problem-solving and customer-service skills to minimize downtime.

You will perform regular maintenance, apply updates, coordinate with IT and vendors, document solutions for future reference, and help

Qualifications

• Troubleshoot and resolve desktop-related issues.
• Install, configure and maintain hardware and software.
• Provide training on new software and systems.
• Conduct regular maintenance to ensure performance.

Responsibilities

• Troubleshoot and resolve desktop-related technical issues.
• Install, configure, and maintain computer hardware and software applications.
• Provide technical support and training to employees on new software and systems.
• Conduct regular maintenance and updates of computer systems to ensure optimal performance.
• Collaborate with other teams to identify and resolve technical issues.
• Develop and implement procedures for improving system efficiency and productivity.

Skills

Desktop troubleshooting

Hardware installation

Software installation

User training

System maintenance

Collaboration

Process improvement

Job description

• Troubleshoot and resolve desktop-related technical issues efficiently.
• Install, configure, and maintain computer hardware and software applications.
• Provide technical support and training to employees on new software and systems.
• Conduct regular maintenance and updates of computer systems to ensure optimal performance.
• Collaborate with other teams to identify and resolve technical issues.
• Develop and implement procedures for improving system efficiency and productivity.