Desktop Support Engineer

Fourth Dimension Technologies; Chennai District; On-site; INR 200,000 - 400,000; Full time

Job summary

Fourth Dimension Technologies in Chennai is seeking a helpdesk technican to deliver first-level support for desktops, laptops, printers, and peripherals. You will install and troubleshoot Windows OS, manage Active Directory accounts, and resolve Outlook/MS Office issues with basic network troubleshooting.

The role requires maintaining asset inventory and ITSM ticket logging, plus remote support when needed. 24x7, 6 days work is expected.

Qualifications

• Good communication skills.
• Willing to work 24x7, 6 days a week.
• Job Location: Chennai.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows OS and standard applications.
• Manage user accounts, permissions, and passwords (Active Directory).
• Configure and troubleshoot Outlook and MS Office applications.
• Basic network troubleshooting (LAN/WAN, VPN, IP configuration).
• Handle hardware issues and coordinate with vendors for warranty support.
• Perform system upgrades, patches, and antivirus updates.
• Maintain IT asset inventory and documentation.
• Log and track tickets using ITSM tools.
• Provide remote support to end-users when required.

Skills

Communication skills

Job description

Job Description:

• Provide first-level technical support for desktops, laptops, printers, and other IT peripherals
  
• Install, configure, and troubleshoot Windows OS and standard applications
  
• Manage user accounts, permissions, and passwords (Active Directory)
  
• Configure and troubleshoot Outlook and MS Office applications
  
• Basic network troubleshooting (LAN/WAN, VPN, IP configuration)
  
• Handle hardware issues and coordinate with vendors for warranty support
  
• Perform system upgrades, patches, and antivirus updates
  
• Maintain IT asset inventory and documentation
  
• Log and track tickets using ITSM tools
  
• Provide remote support to end-users when required

Candidate Profiles:

Good communication skills

24*7, 6 Days working in week

Job Location: Chennai

Salary: 2 to 4 LPA