Walk-in | Desktop Support Engineer

Elancer It Solutions

Hyderabad

On-site

INR 275,000 - 300,000

Full time

14 days+

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Job summary

Elancer It Solutions in Hyderabad is seeking a proactive Desktop Support Engineer to be the first point of contact for hardware, software, OS, and basic network issues. You will deliver timely, high-quality IT support to keep operations running smoothly.

The role requires 0–3 years of hands-on experience, a related Bachelor's degree, strong fundamentals in Windows, networking, and Active Directory, and a customer-focused mindset. Shift options include general and night shifts, with 2 openings.

Qualifications

Bachelor's degree in a related field.
0–3 years of IT support or desktop support experience.
Freshers with strong fundamentals are encouraged to apply.
Solid knowledge of Windows OS and basic networking.

Responsibilities

Respond to IT support tickets, emails, and in-person requests.
Install, configure, troubleshoot, and maintain desktop/laptop systems and software.
Diagnose and resolve hardware, software, printer, and basic network issues.
Create and manage user accounts and access rights.
Perform system installations, upgrades, and routine maintenance.
Maintain records of IT assets and licenses.
Follow IT policies and troubleshooting documentation.
Escalate complex issues to appropriate teams.
Provide end-user guidance to improve IT experience.

Skills

Windows OS

Networking basics

Active Directory

Remote support

IT asset management

Printer support

Troubleshooting

Customer service

Education

Bachelor's degree in related field

Tools

Remote Desktop Tools

Antivirus Software

Printer Troubleshooting Tools

Job description

We are looking for a proactive and focused Desktop Support Engineer to join our IT team. In this role, you will serve as the first point of contact for technical support, assisting users with hardware, software, operating systems, and network-related issues. You will play a critical role in ensuring seamless IT operations by delivering timely, effective, and high-quality technical support.

Key Responsibilities

Respond promptly and professionally to IT support tickets, emails, and in-person support requests.
Install, configure, troubleshoot, and maintain desktop/laptop systems, operating systems, hardware, and commonly used software applications.
Diagnose and resolve hardware, software, printer, and basic network connectivity issues.
Create, manage, and maintain user accounts, permissions, and access rights.
Perform system installations, upgrades, and routine maintenance activities.
Maintain accurate records of IT assets, hardware inventory, software licenses, and support activities.
Follow established IT policies, procedures, and troubleshooting documentation.
Escalate complex technical issues to the appropriate teams when necessary.
Provide end-user guidance and support to improve overall IT experience.

Requirements

Any Bachelor's degree a related field.
0-3 years of experience as a Desktop Support Engineer, IT Support Engineer, or IT Support Technician.
Freshers with strong technical fundamentals and a willingness to learn are also encouraged to apply.
Solid understanding of computer hardware, peripherals, Windows operating systems, and basic networking concepts.
Familiarity with Microsoft Office, common business applications, antivirus software, and remote support tools.
Basic knowledge of Active Directory, user account management, and troubleshooting methodologies is an added advantage.
Ability to prioritize tasks, work independently, and collaborate effectively within a team.

Role Details