L1 Desktop Support Engineer

Poornam Technologies Pvt. Ltd.; Chennai District; On-site; INR 270,000 - 330,000; Full time

Job summary

Poornam Technologies Pvt. Ltd. in Kilpauk, Chennai, is seeking a proactive L1 Desktop Support Engineer to deliver first-level support for desktops, laptops, printers, and IT peripherals. You will diagnose issues, adhere to SLAs, and provide strong customer service.

Responsibilities include Windows 10/11 support, Office 365, AD user management, imaging, asset inventory, and ticketing with SLA compliance. Onsite role with rotational shifts may be required.

Qualifications

• Bachelor's Degree or Diploma in Computer Science, IT, Electronics, or related field.
• 1–2 years of Desktop Support experience is preferred.
• Strong troubleshooting and analytical abilities.
• Excellent verbal and written communication skills.
• Customer-focused attitude with good interpersonal skills.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and IT peripherals.
• Install, configure, and troubleshoot Windows 10/11 and Office 365 apps.
• Manage user accounts, password resets, and AD administration.
• Diagnose hardware/software and OS issues and resolve them efficiently.
• Log incidents, maintain SLA targets, and escalate when needed.

Skills

Active Directory User Management

Desktop/Laptop Hardware Troubleshooti

Basic Networking

Endpoint Security & Antivirus

ITIL Knowledge

Education

Bachelor's Degree / Diploma in CS/IT/Electronics

Job description

We are seeking a proactive and customer-oriented L1 Desktop Support Engineer to provide first-level technical support for desktops, laptops, printers, operating systems, and IT peripherals. The candidate will diagnose, troubleshoot, and resolve end-user issues while ensuring excellent servicedelivery and adherence to SLA commitments.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, and IT peripherals.
• Install, configure, upgrade, and troubleshootWindows 10/11 operating systems.
• Install, configure, and support MicrosoftOffice, Office 365, Outlook, Teams, and business applications.
• Diagnose and resolve hardware, software, and operating system issues.
• Perform user account creation, password reset, and Active Directory administration.
• Configure network printers and troubleshoot printing issues.
• Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and basic connectivity issues.
• Perform desktop imaging, OS installation, and software deployment.
• Maintain IT asset inventory and documentation.
• Log, update, prioritize, and resolve incidents using ticketing tools while meeting SLA targets.
• Escalate complex issues to L2/L3 support teams.
• Perform preventive maintenance and health checks on end-user devices.
• Ensure compliance with IT security policies and antivirus standards.
• Provide excellent customer service and technical guidance to end users.

Required Technical Skills

• Active Directory User Management
• Desktop/Laptop Hardware Troubleshooting
• Basic Networking (TCP/IP, DNS, DHCP, LAN/WAN,Wi-Fi)
• Endpoint Security & Antivirus
• Basic Knowledge of ITIL Processes

Requirements

Location: Kilpauk, Chennai (Onsite)
Employment Type: Full-Time
Experience: 1–2 Years
CTC: Up to ₹3.0 LPA

Educational Qualification

Bachelor's Degree / Diploma in Computer Science, Information Technology,Electronics, or a related discipline.

Preferred Candidate Profile

• 1–2 years of Desktop Support experience.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Customer-focused attitude with goodinterpersonal skills.
• Ability to prioritize multiple support requests.
• Willingness to work from the client location and in rotational shifts if required.
• Ability to work independently as well as within a team.

Why Join Us?

Opportunity to work in a professional enterprise environment, gain hands-on exposure to IT infrastructure, and grow your career in Desktop Support and End-User Computing.