Desktop Support Engineer

Progressive Techserve; Behror Tehsil; On-site; INR 2,300,000 - 2,700,000; Full time

Job summary

Greenlam_Behror is seeking a Desktop Support Engineer to join our Behror-based team. You will manage printers, network connectivity, and software installation, while handling SLA-bound tickets and remote support tasks.

The role covers Windows 10/11 environments, VPN troubleshooting, and hardware upgrades, with a 9 AM–6 PM shift and a 6-day work week at our Behror location.

Qualifications

• Experience installing and administering network print servers.
• Experience with LAN/WAN networks and remote connectivity.
• Proficient with MS Office and O365 suite.

Responsibilities

• Install and administer network print server and printers/scanners.
• Manage backups and data restoration processes.
• Resolve VPN and network issues; support remote access and ticketing.
• Handle hardware/software installation, upgrades, and driver management.
• Configure MS Outlook clients and remote desktop connections.
• Ensure security through access controls, backups and firewalls.

Skills

Network administration

Printer setup

Backup restoration

MS Office / O365

LAN / WAN

VPN troubleshooting

Remote Desktop

Security & backups

Hardware upgrades

Outlook configuration

Tools

VNC

Remote Desktop

BitLocker

Job description

Role & responsibilities

Role Name: -Desktop Support Engineer

Client- Greenlam_Behror

Location (with Address): -BEHROR,Distt.Alwar(Raj.)301701

Type of Shift: 9 AM- 6 PM

Type of Job: - WFO

No of days working in a week: - 6 days

Salary Package- 25 CTC, 18 in Hand

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares,
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others,
• Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on Remote Desktop and Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive