Desktop Support Engineer

Corporate Infotech (CIPL); Mumbai; Presencial; INR 350 000 - 550 000; Tempo integral

Resumo da oferta

Corporate Infotech (CIPL) is seeking a Desktop Support Engineer in Mumbai to provide end-user support and ensure smooth operation of desktops, laptops, peripherals, and IT infrastructure.

The role involves resolving hardware, OS and network issues, installing Windows OS and applications, and supporting MS Office, Outlook and Teams across the organization.

Qualificações

• 3 years of relevant desktop support experience.
• Strong Windows 10/11 troubleshooting skills.
• Familiarity with Active Directory and user management.
• Good communication and teamwork abilities.
• Ability to document issues and resolutions clearly.

Responsabilidades

• Provide L1/L2 support for desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot and resolve hardware, software, OS and network issues.
• Install, configure and maintain Windows OS and business applications.
• Perform system setup, configuration, software installation and troubleshooting.
• Handle MS Office, Outlook, Teams issues and user queries.
• Troubleshoot LAN, Wi‑Fi, TCP/IP and basic connectivity problems.
• Manage user accounts, password resets and access issues.
• Maintain IT assets, inventory and documentation.
• Coordinate with L2/L3 teams and vendors for unresolved issues.
• Follow IT service desk processes, ticketing and SLA requirements.
• Ensure timely resolution and proper documentation of incidents.

Conhecimentos

Windows troubleshooting

Desktop hardware

MS Office/Outlook/Teams

LAN/TCP-IP/DNS/DHCP

Printers/peripherals

Active Directory

Communication skills

Independent troubleshooting

Descrição da oferta de emprego

Job Title:

Desktop Support Engineer

Location:

Mumbai, Maharashtra

Experience:

3 Years

Employment Type:

Full Time

Job Summary:

We are looking for a skilled Desktop Support Engineer to provide technical support to end users and ensure smooth functioning of desktops, laptops, peripherals, applications, and IT infrastructure.

Key Responsibilities:

• Provide L1/L2 technical support for desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot and resolve hardware, software, OS and network-related issues.
• Install, configure and maintain Windows operating systems and business applications.
• Perform system setup, configuration, software installation and troubleshooting.
• Handle user issues related to MS Office, Outlook, Teams and other standard applications.
• Troubleshoot LAN, Wi-Fi, TCP/IP and basic connectivity issues.
• Manage user accounts, password resets and access-related issues.
• Maintain IT assets, inventory and documentation.
• Coordinate with L2/L3 teams and vendors for unresolved technical issues.
• Follow IT service desk processes, ticketing procedures and SLA requirements.
• Ensure timely resolution and proper documentation of incidents and service requests.

Required Skills:

• Strong knowledge of Windows 10/11 desktop troubleshooting.
• Good knowledge of Desktop/Laptop hardware and peripherals.
• Hands-on experience with MS Office, Outlook and Teams.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP and networking.
• Experience in troubleshooting printers and other peripheral devices.
• Knowledge of Active Directory, user account management and password reset.
• Good communication and interpersonal skills.
• Ability to troubleshoot issues independently and coordinate with different teams.