Desktop Support Engineer (Field work )

Cskinfotech; Greater Noida; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Friendly & collaborative environment

Performance-based incentives

Paid leaves

Job summary

Cskinfotech is seeking a skilled Desktop Support Engineer with 1+ year of experience to provide end-user technical support for desktops, laptops, printers, and IT infrastructure. The role involves diagnosing hardware/software issues, ensuring smooth IT operations, and delivering excellent service.

Some field work may be required. Responsibilities include installing and configuring computers and peripherals, troubleshooting OS and networking issues, and providing on-site and remote support to

Qualifications

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year of experience in Desktop Support, IT Support, or Technical Support.
• Experience in troubleshooting hardware, software, and network-related issues.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, and IT peripherals.
• Diagnose and resolve hardware, software, and operating system issues.
• Install and configure Windows OS, drivers, and business applications.
• Troubleshoot printers, scanners, and other peripheral devices.
• Provide onsite and remote technical support to employees and clients.
• Configure user accounts, email clients, and Microsoft Office applications.
• Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
• Perform preventive maintenance and regular system health checks.
• Maintain IT asset inventory and update support documentation.
• Escalate complex technical issues to higher-level support when required.

Skills

Desktop hardware

Windows 10/11 troubleshooting

Networking basics

Software installation & configuration

Printer installation & troubleshooting

MS Office/Outlook support

Communication & customer service

Analytical problem solving

Education

Diploma or Bachelor's Degree in Computer Science/Information Technology

Tools

AnyDesk

TeamViewer

Active Directory

Microsoft 365

Job description

We are seeking a skilled Desktop Support Engineer with at least 1 year of experience to provide technical support for desktops, laptops, printers, and IT infrastructure. The ideal candidate should be capable of diagnosing hardware and software issues, ensuring smooth IT operations, and delivering excellent end-user support. Some time you need to go for field work .

Key Responsibilities

• Install, configure, and maintain desktop computers, laptops, and IT peripherals.
• Diagnose and resolve hardware, software, and operating system issues.
• Install and configure Windows OS, drivers, and business applications.
• Troubleshoot printers, scanners, and other peripheral devices.
• Provide onsite and remote technical support to employees and clients.
• Configure user accounts, email clients, and Microsoft Office applications.
• Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues.
• Perform preventive maintenance and regular system health checks.
• Maintain IT asset inventory and update support documentation.
• Escalate complex technical issues to higher-level support when required.
• Some time you need to go for field work .

Required Skills

• Strong knowledge of desktop and laptop hardware.
• Windows 10/11 installation and troubleshooting.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
• Software installation and system configuration.
• Printer installation and troubleshooting.
• MS Office and Outlook support.
• Excellent communication and customer service skills.
• Strong analytical and problem‑solving abilities.

Qualifications

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year of experience in Desktop Support, IT Support, or Technical Support.
• Experience in troubleshooting hardware, software, and network-related issues.

Preferred Skills

• Knowledge of Active Directory and Windows Domain.
• Experience with Microsoft 365 and Outlook configuration.
• Familiarity with remote support tools such as AnyDesk or TeamViewer.
• Basic understanding of antivirus and endpoint security solutions.
• ITIL certification or relevant technical certifications are a plus.
• Competitive salary package.
• Career growth and professional development opportunities.
• Hands‑on exposure to enterprise IT infrastructure.
• Friendly and collaborative work environment.
• Performance-based incentives.
• Paid leaves and company benefits as per company policy.