Desktop Engineer - Progressive Infotech Pvt.Ltd.

OpenTalent; Tamil Nadu; On-site; INR 167,000 - 290,000; Full time

Job summary

OpenTalent in India is seeking an IT Support Specialist to handle desk-side and remote assistance for end users. You will troubleshoot Windows OS and Outlook, manage user accounts in Active Directory, and assist with DNS/DHCP and hardware issues in a fast-paced, user-focused environment.

The role is in-person, requiring strong communication skills and effective collaboration with internal IT teams to ensure high customer satisfaction.

Qualifications

• Strong knowledge of Windows OS and Outlook support.
• Hands-on experience with Active Directory, DNS, and DHCP.
• Good understanding of desktop hardware and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, user-focused environment.

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools.
• Deliver onsite (desk-side) and remote technical assistance.
• Troubleshoot Windows OS, Outlook, and desktop-related issues.
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Job description

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Required Skills & Expertise

• Strong knowledge of Windows OS and Outlook support
• Hands-on experience with Active Directory, DNS, and DHCP
• Good understanding of desktop hardware and troubleshooting
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced, user-focused environment

Pay: ₹15,000.00 - ₹26,000.00 per month

Work Location: In person