Desktop Support Engineer L2 - RSR Infotech Pvt Ltd

OpenTalent; Maharashtra; On-site; INR 223,000 - 279,000; Full time

Job summary

OpenTalent is seeking a skilled Desktop Support Engineer (L2) to deliver hands-on support for end-user devices, apps, and IT infrastructure in our Maharashtra office.

You will troubleshoot Windows endpoints, MS 365, AD, networking, and printer issues, ensuring rapid resolution within SLA and high user satisfaction for in-person staff.

Join a collaborative team and contribute to ongoing system upgrades and proactive maintenance.

Qualifications

• Bachelor's degree or diploma in CS/IT or related field.
• Experience troubleshooting Windows 10/11 and MS 365 apps.
• Strong communication and customer service skills.

Responsibilities

• Provide Level 2 desktop and peripheral device support.
• Install and troubleshoot Windows 10/11, MS Office 365, Outlook.
• Manage Active Directory user accounts and permissions.
• Resolve LAN/Wi‑Fi/VPN/DNS/DHCP and network issues.
• Handle incidents via IT ticketing system and document actions.
• Perform system upgrades, patch management, and software deployment.
• Provide remote support and Microsoft 365/OneDrive/Exchange Online/Azure VPN connectivity.
• Maintain IT asset inventory and coordinate with L3 or vendors.
• Ensure high user satisfaction within SLA.

Skills

Windows 10/11 Administration

Microsoft Office 365 & Outlook

Active Directory

Microsoft 365 Administration

Basic Networking

Hardware & Software Troubleshooting

ITSM/Ticketing Tools

Communication Skills

Education

Bachelor's Degree / Diploma in Computer Science, IT, or related field

Job description

Job Summary

We are looking for a skilled and customer-focused Desktop Support Engineer (L2) to provide technical support for end-user devices, applications, and IT infrastructure. The candidate should be capable of troubleshooting hardware, software, networking, Microsoft 365, Active Directory, and endpoint-related issues while ensuring timely resolution of incidents and adherence to SLA.

Key Responsibilities

• Provide Level 2 support for desktops, laptops, printers, scanners, and peripheral devices.
• Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and business applications.
• Manage Active Directory user accounts, password resets, domain joining, and user permissions.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and network connectivity issues. Install, configure, and troubleshoot local and network printers.
• Handle incidents and service requests through the IT ticketing system and maintain proper documentation.
• Perform system upgrades, OS patch management, software deployment, and preventive maintenance.
• Configure laptops/desktops and provide remote support using remote access tools. Support Microsoft 365 services, OneDrive, Exchange Online, and Azure VPN connectivity.
• Maintain IT asset inventory and coordinate with the L3 team or vendors for complex technical issues.
• Ensure high user satisfaction by resolving issues within defined SLA timelines.

Required Skills

• Windows 10/11 Administration
• Microsoft Office 365 & Outlook
• Active Directory
• Microsoft 365 Administration
• Basic Networking (TCP/IP, DNS, DHCP, VPN)
• Hardware & Software Troubleshooting
• ITSM/Ticketing Tools
• Good communication and customer support skills

Qualifications

Bachelor's Degree/Diploma in Computer Science, Information Technology, or related field.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person