Desktop Support Engineer L2 - Progressive Infotech Pvt.Ltd.

OpenTalent; Rajasthan; On-site; INR 223,000 - 335,000; Full time

Job summary

OpenTalent in Rajasthan, India is seeking an IT Support professional to provide desk-side and remote assistance. You will troubleshoot Windows OS, Outlook, and desktop issues, manage Active Directory accounts and permissions, and support DNS and DHCP basics while coordinating with users and IT teams.

The role emphasizes timely, user-friendly service and attention to customer satisfaction, with hands-on hardware support for printers and desktops in an in-person work setting.

Qualifications

• Provide IT support via calls, emails, ticketing systems and chat tools.
• Deliver onsite and remote technical assistance with professionalism.
• Troubleshoot Windows OS, Outlook and desktop-related issues.
• Manage user accounts and permissions in Active Directory.
• Support networking basics including DNS and DHCP.
• Handle hardware issues such as printers and desktops.

Responsibilities

• Coordinate effectively with users and internal IT teams.
• Monitor and respond to customer satisfaction feedback.
• Assist with equipment inventory and lifecycle management.

Skills

IT support

Helpdesk

Active Directory

DNS & DHCP

Windows OS

Outlook

Printers & hardware

Tools

Ticketing system

Remote support tools

Desk-side support

Job description

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person