Desktop Support Engineer - Progressive Infotech Pvt.Ltd.

OpenTalent; Tamil Nadu; On-site; INR 112,000 - 279,000; Full time

Job summary

Progressive Infotech is seeking a proactive Technical Analyst – EUC to provide end-user computing support and act as the SPOC for IT-related issues. You will handle desktop, hardware, and software problems, delivering both onsite and remote assistance.

The role requires strong Windows/Outlook knowledge, AD/DNS/DHCP experience, and excellent communication in a fast-paced environment. Delhi-based operations preferred with a global client base.

Qualifications

• Strong knowledge of Windows OS and Outlook support.
• Hands-on experience with Active Directory, DNS, and DHCP.
• Good understanding of desktop hardware and troubleshooting.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools.
• Deliver onsite and remote technical assistance.
• Troubleshoot Windows OS, Outlook, and desktop-related issues.
• Coordinate with users and internal IT teams, ensuring high customer satisfaction.

Skills

Windows OS & Outlook support

Active Directory, DNS, DHCP

Desktop hardware troubleshooting

Problem-solving & communication

Fast-paced environment

Job description

Role Overview We are looking for a proactive and technically skilled Technical Analyst – EUC to provide end-user computing (EUC) support. The ideal candidate will act as a Single Point of Contact (SPOC) for IT-related issues and ensure seamless desktop and hardware support for users. Key Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Required Skills & Expertise

• Strong knowledge of Windows OS and Outlook support
• Hands-on experience with Active Directory, DNS, and DHCP
• Good understanding of desktop hardware and troubleshooting
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced, user-focused environment

About Company :Progressive Infotech is a leading provider of Transformation Services which spans across Cloud, Digital and Operations. We have been reinventing ourselves to remain relevant to the global marketplace and bring significant value to our client’s engagements. With its robust delivery process and Integrated Quality Management System certified for ISO 9001:2008, ISO 20000-1:2005, as well as ISO 27001: 2005 standards and Governance models based on COBIT, Progressive is constantly redefining the way services are being delivered and consumed by our clients across the globe with assurance on sharper experience and superior outcomes. Founded in the year 1998, Progressive’s presence has grown to over 130+ locations with 1200+ associates spread across India, USA and the Middle East. Progressive Infotech also has ventured into international market through subsidiaries in USA and Middle East, to cater to the North America, Middle East, and African markets. For its globally distributed customers, Progressive has set up a state‑of-the‑art Hybrid NOC at its sprawling facility in NOIDA, the National Capital Region of Delhi. With over 27 years of experience across various Industry verticals, Progressive has traversed the journey from being a large VAR to a Cloud, Digital and Operations Transformation Services Company today. Our focus is to help our customers maximize returns on their existing IT investments, help manage the IT as well Transform IT to align with the constantly changing demands of their business. We differentiate through our agile, flexible, and razor‑sharp focus on customer experience

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Location:

• South, Delhi (Preferred)