Cutstomer support, Customer Call handling, Customer Inbound Process

Greenpanel Industries; Gurugram District; Presencial; INR 300 000 - 480 000; Tempo integral

Resumo da oferta

Greenpanel Industries in Gurugram is seeking an experienced inside sales professional to handle customer inquiries across phone, email, and chat related to banking products and services. You will aim for timely resolutions and uphold high professionalism while meeting daily and weekly targets for call handling, sales conversions, and customer satisfaction.

Ideal candidates have 3-5 years in inside sales or telesales, strong English communication, and readiness to work rotating shifts including 6

Qualificações

• 3-5 years of experience in inside sales or telesales.
• Strong communication skills with excellent English proficiency.
• Ability to work on rotational shifts including evenings (6 pm - 3 am) from Monday to Saturday.

Responsabilidades

• Handle customer inquiries via phone, email, or chat to resolve queries related to banking products and services.
• Provide accurate and timely resolutions while maintaining professionalism.
• Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction.

Conhecimentos

Inside sales

Telesales

English proficiency

Descrição da oferta de emprego

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Meet daily/weekly targets for call handling, sales conversion, and customer satisfaction ratings.
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer experience.

Job Requirements :

• 3-5 years of experience in inside sales or telesales environment.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on rotational shifts including evenings (6 pm - 3 am) from Monday to Saturday.