Walk-in | Bulk hiring| Customer Support| Walkin - In Interviews|

Ienergizer; Dadri; In loco; INR 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Ienergizer in India seeks a customer support executive to handle queries via chat, voice calls, or email. The role includes working on rotational shifts including night shifts (24x7) to ensure around-the-clock service.

You will provide excellent customer service by resolving issues promptly, collaborate with team members to meet process goals, and maintain accurate CRM records of all interactions. The position requires clear English communication, basic computer skills, and a proactive attitude

Competenze

• 0-4 years of experience in BPO/Call Centre environment.
• Strong communication skills in English language (written & spoken).
• Ability to work effectively under pressure during peak hours.
• Basic computer knowledge; proficiency in MS Office applications is an added advantage.

Mansioni

• Handle customer queries via chat, voice calls, or email support.
• Work on rotational shifts including night shifts (24x7).
• Provide excellent customer service by resolving issues promptly and efficiently.
• Collaborate with team members to achieve process goals and objectives.
• Maintain accurate records of all interactions with customers using CRM software.

Conoscenze

English communication

Customer service

Team collaboration

Strumenti

MS Office

Descrizione del lavoro

Roles and Responsibilities

• Handle customer queries via chat, voice calls, or email support.
  
• Work on rotational shifts including night shifts (24x7).
  
• Provide excellent customer service by resolving issues promptly and efficiently.
  
• Collaborate with team members to achieve process goals and objectives.
  
• Maintain accurate records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 0-4 years of experience in BPO/Call Centre environment.
  
• Strong communication skills in English language (written & spoken).
  
• Ability to work effectively under pressure during peak hours.
  
• Basic computer knowledge required; proficiency in MS Office applications an added advantage.