Customer Care Executive

Shriram Life Insurance; Hyderabad; On-site; INR 200,000 - 360,000; Full time

Job summary

Shriram Life Insurance in Hyderabad is seeking a customer service professional to handle inquiries, resolve issues, and provide timely solutions by phone. You will process product information requests, orders, returns, and exchanges while maintaining accurate CRM records.

The role targets meeting quality metrics such as first call resolution and average handling time; shifts include evenings from Monday to Saturday.

Qualifications

• 0–2 years experience in BPO or voice process.
• Strong communication and ability to handle high-pressure situations.
• Familiar with inbound processes and voice tools.
• Willingness to work rotational shifts including evenings.

Responsibilities

• Handle customer inquiries, resolve issues and provide solutions via phone.
• Process requests for product information, orders, returns and exchanges.
• Maintain accurate records of interactions using CRM software.
• Meet targets for quality metrics like first call resolution and handling time.

Skills

Communication skills

Inbound process management

Voice processing tools

CRM software

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate and average handling time.

Job Requirements :

• 0-2 years of experience in BPO or voice process industry.
• Strong communication skills with ability to handle high-pressure situations.
• Proficiency in inbound process management and voice processing tools.
• Ability to work on rotational shifts including evenings (6pm-3am) from Monday to Saturday.