Customer Care Associate

Vaibhav Global; Jaipur; On-site; INR 250,000 - 420,000; Full time

Job summary

Vaibhav Global in Jaipur, India is seeking a customer service professional to handle inbound/outbound calls, resolve queries, and provide accurate information on products and policies. The role focuses on maintaining high customer satisfaction through effective communication and problem-solving, with rotations including night shifts to support 24/7 operations.

The ideal candidate will stay updated on product knowledge, collaborate with internal teams, and adhere to data security and company

Qualifications

• Excellent verbal and written communication in English.
• Strong customer service orientation.
• Active listening and interpersonal skills.
• Problem solving and conflict resolution abilities.
• Ability to work in rotational shifts, including night shifts.
• Basic computer knowledge and proficiency in CRM/customer support tools.
• Ability to multitask and work in a fast-paced environment.
• Team player with a positive attitude and professional demeanor.

Responsibilities

• Handle inbound and/or outbound customer calls and resolve queries.
• Address complaints related to products, services, billing, and orders.
• Provide accurate information about products, policies, and procedures.
• Maintain high customer satisfaction through effective communication.
• Escalate complex issues to the appropriate department when needed.
• Build positive relationships through empathy and active listening.
• Handle objections and offer solutions within timelines.
• Stay updated on product knowledge and process changes.
• Comply with data security and company policies.
• Collaborate with internal teams to resolve issues quickly.
• Participate in training, coaching, and performance programs.

Skills

Communication

Customer service

Active listening

Problem solving

Night shifts

Multitasking

Team player

Interpersonal skills

Tools

CRM software

Support tools

Job description

Role & responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries, complaints, and concerns related to products, services, billing, orders.
• Provide accurate information regarding company products, services, policies, and procedures.
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
• Escalate complex issues to the appropriate department when necessary.
• Build and maintain positive customer relationships through empathy and active listening.
• Handle customer objections and provide appropriate solutions within defined timelines.
• Stay updated on product knowledge, process changes, and industry trends.
• Comply with data security, confidentiality, and company policies.
• Collaborate with internal teams to ensure quick resolution of customer issues.
• Participate in training sessions, coaching programs, and performance improvement initiatives.

Key Skills Required

• Excellent verbal and written communication skills in English.
• Strong customer service orientation.
• Active listening and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Ability to work in rotational shifts, including night shifts.
• Basic computer knowledge and proficiency in CRM/customer support tools.
• Ability to multitask and work in a fast-paced environment.
• Team player with a positive attitude and professional demeanor.