Walk-in | Customer Support Executive

IndusInd Bank Limited; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

IndusInd Bank Limited is seeking a customer service executive in Chennai to handle inbound calls, assist customers with queries, requests, and complaints, and raise requests in the CRM. The role includes educating customers about new banking products and maintaining compliance.

Fluency in Hindi and English is required. The position involves achieving sales targets, staying updated on products and processes, and working in shifts to cover 24x7 operations.

Qualifications

• Excellent verbal communication skills.
• Ability to comprehend, capture as well as interpret basic customer information.
• Strong customer service focus.
• Knowledge of Banking / Credit cards preferred.

Responsibilities

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required: Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
• Language : Hindi (compulsory) & English
• Work Timings : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm).
• Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
• Education: Graduates (Any stream).

Skills

Verbal communication

Customer service

Banking knowledge

Credit cards

Education

Graduation

Job description

Role & responsibilities.

Answer inbound calls and assist customers with their
Queries/Request/Complains.

• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Language : Hindi (compulsory)& English

Work Timings : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm).

Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.

Education: Graduates (Any stream).