Walk-in | Telecalling Executive

Clans Machina; Bhubaneswar Municipal Corporation; Presencial; INR 167.000 - 246.000; Jornada completa

Descripción de la vacante

Clans Machina in Bhubaneswar, Odisha invites applications for a Customer Support Executive role. You will handle queries via phone, email and chat, delivering responsive service and solutions to customers.

You will maintain accurate CRM records, identify upsell opportunities based on feedback, and escalate complex issues to senior team members when needed. Strong English communication and problem-solving are essential.

Formación

• 0-3 years of experience in telecalling, customer support, or related field.
• Excellent communication skills in English (written & spoken).
• Ability to work independently with minimal supervision.
• Strong problem-solving skills with attention to detail.

Responsabilidades

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
• Provide excellent customer service by understanding their needs and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer feedback.
• Escalate complex issues to senior team members when necessary.

Conocimientos

Telecalling

Customer support

English communication

Independent work

Problem-solving

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
  


• Provide excellent customer service by understanding their needs and concerns.
  


• Maintain accurate records of all interactions with customers using CRM software.
  


• Identify opportunities to upsell/cross-sell relevant products or services based on customer feedback.
  


• Escalate complex issues to senior team members when necessary.
  

Desired Candidate Profile

• 0-3 years of experience in telecalling, customer support, or related field.
  


• Excellent communication skills in English (written & spoken).
  


• Ability to work independently with minimal supervision.
  


• Strong problem-solving skills with attention to detail.