Customer Service Representative

A.P. Moller Maersk; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

A.P. Moller Maersk in Chennai is seeking a dedicated Customer Support professional to handle international inbound calls, resolve queries promptly, and build lasting relationships with customers. The role demands strong English communication and the ability to work a late-evening to early-morning shift.

You will manage contracts, resolve disputes, support onboarding, and collaborate with internal teams to ensure service quality in a fast-paced, target-driven environment.

Qualifications

• Bachelor's degree in any discipline.
• Excellent verbal and written English with a neutral accent and strong customer handling.
• Willingness to work 6:30 PM – 3:30 AM shift.
• 2–6 years experience in international contact center/BPO, inbound voice processes.
• Proven inbound call handling and high-standard customer service.

Responsibilities

• Manage customer interactions across channels and ensure timely resolution.
• Handle customer cases efficiently and maintain accurate updates.
• Support onboarding and maintain strong customer relationships.
• Manage contracts, resolve disputes, and ensure service quality.
• Perform day-to-day admin and operational tasks per defined processes.
• Follow standard procedures and ensure smooth execution of tasks.
• Escalate complex issues to senior team members.
• Collaborate with internal teams to support customer experience.

Skills

English communication

Active listening

Problem-solving

Conflict resolution

Customer-centric mindset

Multitasking / systems navigation

MS Office / Excel

Target-driven environment

Education

Bachelor's degree (any discipline)

Tools

MS Excel

MS Office

Job description

You will be Responsible for:

• Managing customer interactions across channels and ensuring timely resolution of queries
• Handling customer cases efficiently and maintaining accurate updates
• Supporting customer onboarding and maintaining strong customer relationships
• Managing contracts, resolving disputes, and ensuring service quality
• Performing day-to-day administrative and operational tasks as per defined processes
• Following standard procedures and ensuring smooth execution of tasks
• Escalating complex or non-routine issues to senior team members
• Collaborating with internal teams to support overall customer experience.

Qualifications & Eligibility

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills in English, with a neutral accent and strong customer handling skills.
• Willingness to work in the 6:30 PM 3:30 AM shift.

• 2–6 years of experience, preferably in an international contact center/BPO, with a primary focus on international inbound voice/calling processes.
• Proven experience in handling inbound customer calls, resolving queries, and delivering a high standard of customer service.
• Strong active listening, problem-solving, and conflict resolution skills with the ability to manage customer interactions professionally.
• Ability to navigate multiple systems while handling customer conversations efficiently.
• Proficiency in MS Office, particularly MS Excel, along with basic computer skills.
• Customer-centric mindset with the ability to work in a fast-paced, target-driven environment.