Customer Technical Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru is seeking a Customer Technical Support Executive to provide first-line technical support via phone, email, and chat. You will troubleshoot issues and document interactions in our ticketing system.

The role requires excellent communication in Hindi and English, the ability to work in a fast-paced environment, and collaboration with teammates to escalate complex problems when needed.

Qualifications

• Strong experience in customer technical support or helpdesk support roles.
• Proficiency in troubleshooting technical issues.
• Excellent communication skills in Hindi and English.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with IT support tools and ticketing systems is a plus.

Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products and services.
• Document customer interactions and technical issues in our support system.
• Collaborate with other team members to escalate complex issues and ensure timely resolution.
• Maintain a high level of customer satisfaction by delivering quality support and follow-up.
• Stay updated on product knowledge and technical skills to provide accurate information to customers.

Skills

Customer support

Troubleshooting

Hindi language

English language

Communication

Multi-tasking

Job description

We are seeking a dedicated Customer Technical Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. This role requires a strong understanding of IT support processes and excellent communication skills, particularly in Hindi, to assist our diverse customer base.

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products and services.
• Document customer interactions and technical issues in our support system.
• Collaborate with other team members to escalte complex issues and ensure timely resolution.
• Maintain a high level of customer satisfaction by delivering quality support and follow-up.
• Stay updated on product knowledge and technical skills to provide accurate information to customers.

Required Skills

• Strong experience in customer technical support or helpdesk support roles.
• Proficiency in troubleshooting technical issues.
• Excellent communication skills in Hindi and English.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with IT support tools and ticketing systems is a plus.

If you are passionate about helping customers and have the technical skills to back it up, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.